Symmone Norman
Sacramento
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
VSP Vision Care
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Office Manager
WWC Services
05.2019 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Cashier
Lowes Home Improvment
07.2015 - 03.2019
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
Overnight Stocker
Walmart super center
08.2012 - 10.2013
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Assessed floor displays to restock merchandise.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
Women's Sales Associate
Walmart Sachse
06.2011 - 08.2012
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
Ticket Taker
Allen Event Center
05.2010 - 07.2011
- Greeted patrons at stand events and collected tickets.
Ticket Taker
Dr Pepper Arena
02.2009 - 03.2010
- Processed admission payments and provided tickets.
Education
High School Diploma -
Naaman Forest High School
Garland, TX05.2009
Skills
- CRM and Office Management
- Payroll
- Communication skills
- Computer skills
- Microsoft Office
- Schedule Coordination
- Appointment Scheduling
- Customer Service
- Office Management
- Accounts Payable and Receivable
- Event Coordination
- File and Data Retrieval Systems
- Active listening
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Conflict resolution
Education and Training
Garland, TX
Contact
San Francisco, CA 94100
Timeline
Customer Service Representative
VSP Vision Care
11.2022 - Current
Office Manager
WWC Services
05.2019 - Current
Cashier
Lowes Home Improvment
07.2015 - 03.2019
Overnight Stocker
Walmart super center
08.2012 - 10.2013
Women's Sales Associate
Walmart Sachse
06.2011 - 08.2012
Ticket Taker
Allen Event Center
05.2010 - 07.2011
Ticket Taker
Dr Pepper Arena
02.2009 - 03.2010
High School Diploma -
Naaman Forest High School
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