Symbat Boltekova
Banff,Alberta
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Banff Rocky Mountain Resort
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes as well as answered guest questions and referred to local point of interest;
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests;
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Waitress
Alpha Bistro
04.2022 - Current
- Provided excellent food and beverage service at banquet events as well as set up venues, food and bar stations according to specific guest requirements;
- Managed high volume of customers during peak hours, maintaining prompt and efficient customer service;
- Trained new servers on restaurant policies and procedures.
Sales Supervisor
Dollarama
06.2020 - 04.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently;
- Trained team members in successful strategies to meet operational and sales targets;
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Front Desk Agent
Paradise Lodge and Bungalows
06.2021 - 10.2021
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences;
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate;
- Kept accounts in balance and ran daily reports to verify totals.
Waitress
Princeton Bar & Grill
05.2017 - 09.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business;
- Complied with all company policies regarding uniform standards, punctuality, and professionalism;
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
Certificate - Hospitality Management
Southern Alberta Institute of Technology
Calgary, AB06.2021
Bachelor of Arts - International Relationship
Eurasian National University
Astana, Kazakhstan06.2018
Skills
- Excellent written and verbal communication;
- Diligence and attention to detail;
- Ability to perform under stress;
- Excellent multitasking ability;
- Conflict management skills;
- Adaptability;
- Teamwork;
- Strong Time-Management
Certification
- PROSERV by AGLC;
- Food Sanitization, SAIT;
- WHIM.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Front Desk Agent
Banff Rocky Mountain Resort
04.2022 - Current
Waitress
Alpha Bistro
04.2022 - Current
Front Desk Agent
Paradise Lodge and Bungalows
06.2021 - 10.2021
Sales Supervisor
Dollarama
06.2020 - 04.2022
Waitress
Princeton Bar & Grill
05.2017 - 09.2017
Certificate - Hospitality Management
Southern Alberta Institute of Technology
Bachelor of Arts - International Relationship
Eurasian National University
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