SYMANTHIA COUSINS
North York
Summary
Driven and experienced customer service professional with7+ years of experience in the field. Skilled in remaining calm and courteous during high-pressure situations coupled with excellent interpersonal skills. Proficient in using technology such computer systems and applications. My reliability and organizational prowess makes a valuable team asset, consistently exceeding sales targets and customer satisfaction guaranteed.
Overview
8
8
years of professional experience
Work History
Financial Services Representative (Solutions)
CIBC
08.2021 - Current
- Assist clients by actively listening to their current financial needs and providing a suitable solution (inbound and outbound) as well as proactively offering CIBC’s products to meet their future goals.
- Process and complete applications for clients such as deposit accounts, credit cards, lending products, investments and pre approved products.
- Assist with peer mentoring to new employees and as well as assist with on the job training.
- Recognition for excellent customer service, which resulted in multiple awards namely: Momentum Awards (2022-Q2,2022-Q3 and2023-Q4) and Most Valuable Player.
- Conducted financial assessments to guide customers in achieving financial goals as well as meeting sales targets.
Guest Service Agent
Radisson Blu- Toronto Downtown
01.2018 - 08.2021
- Part of the Radisson Blu opening team(Conversion from Radisson Admiral to Radisson Blu Toronto).Assist with on the job training for new employees.
- Assist with on the job training for new employees.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Create third party reservations such as Expedia, Hotel beds, Jonview and Booking.com using OPERA PMS.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Administrative Assistant
Menelik Holdings Inc.
12.2016 - 11.2017
- Maintained detailed filing systems for documents and records, ensuring easy retrieval and access.
- Manage expense reimbursements and invoices, resulting in accurate and timely payments.
- Answered multi-line phone system, emails and live chat
- Edited and formatted documents and presentations for accuracy, clarity, and consistency.
Education
Diploma - Travel And Tourism- Services Management
Seneca College
Toronto, ON06.2016
Associate of Applied Science - Sciences
Montego Bay Community College
06.2013
High School Diploma -
Montego Bay High School
06.2011
Skills
- Exceptional communication and interpersonal skills
- Analytical thinking and problem solving
- Proficient in ECRM, COINS, VERINT, TSYS , ECIF
- Communication and Interpersonal skills
- Proficient in Microsoft Office (Word, Excel ,Powerpoint )
- Reporting and Analysis
- Group problem solving
Timeline
Financial Services Representative (Solutions)
CIBC
08.2021 - Current
Guest Service Agent
Radisson Blu- Toronto Downtown
01.2018 - 08.2021
Administrative Assistant
Menelik Holdings Inc.
12.2016 - 11.2017
Diploma - Travel And Tourism- Services Management
Seneca College
Associate of Applied Science - Sciences
Montego Bay Community College
High School Diploma -
Montego Bay High School
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