Sylwester Dudek
Airdrie
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Assistant Manager
TJX Companies
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant General Manager
Hudsons Bay Inc
11.2022 - 04.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Store Leader / General Manager
Harry Rosen Menswear
08.2015 - 06.2021
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Elevated team performance with motivational approach and excellent training abilities.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Executive Chef
Canad Inns
09.2011 - 06.2015
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Fostered positive working environment among kitchen team members that encouraged collaboration, creativity, and open communication.
- Collaborated with other Executive Chefs within company network to share best practices and develop new menu items that showcased each property''s unique offerings.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Delivered verbal culinary instruction and assignments to 25+ kitchen staff members daily to promote successful dining experiences for clients.
Line Cook / Jr. Sous Chef / Executive Sous Chef
St. Charles Golf And Country Club
06.2002 - 08.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Assisted in catering special events, contributing to memorable dining experiences for guests at weddings, corporate functions, and other occasions.
- Established strong relationships with local vendors, ensuring the use of fresh, high-quality ingredients.
- Developed and implemented staff training programs to elevate culinary skills and knowledge.
- Set up and broke down kitchen for service.
- Delivered verbal culinary instruction and assignments to 12 kitchen staff members daily to promote successful dining experiences for clients.
Education
Apprenticeship in Culinary Arts - Red Seal Culinary Arts
Red River College of Applied Arts, Science And Technology
03.2006
High School Diploma -
Kildonan East Collegiate
06.2002
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Workload Management
- Employee Scheduling
- Retail Operations
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Sales Reporting
- Teamwork and Collaboration
- Decision-Making
- Problem Resolution
- Good Judgment
- Employee Coaching and Mentoring
- Business Analysis and Reporting
- Relationship Building
Languages
English
Full Professional
Timeline
Assistant Manager
TJX Companies
07.2024 - Current
Assistant General Manager
Hudsons Bay Inc
11.2022 - 04.2024
Store Leader / General Manager
Harry Rosen Menswear
08.2015 - 06.2021
Executive Chef
Canad Inns
09.2011 - 06.2015
Line Cook / Jr. Sous Chef / Executive Sous Chef
St. Charles Golf And Country Club
06.2002 - 08.2011
Apprenticeship in Culinary Arts - Red Seal Culinary Arts
Red River College of Applied Arts, Science And Technology
High School Diploma -
Kildonan East Collegiate
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