Sylvio Thebeau
Saint John,NB
Summary
My tenure at Canadian Blood Services honed my skills in appointment scheduling and team leadership. Demonstrating a strong work ethic and I've consistently enhanced workplace efficiency and employee satisfaction, contributing to a notable improvement in service and team cohesion as Shop Steward.
Detail-oriented team player with strong organizational skills.
Overview
14
14
years of professional experience
Work History
Appointment Coordinator/Shop Steward
Canadian Blood Services
10.2013 - 07.2020
- Directed telephone calls to appropriate parties.
- Maintained strict confidentiality when handling sensitive medical information during the scheduling process.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Provided training and mentorship to new hires, ensuring they were equipped with necessary skills for success in their roles.
- Negotiated favorable contract terms for employees, resulting in improved job satisfaction and retention.
Customer Service Lead
Starbucks
12.2008 - 11.2013
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw opening and closing procedures, verifying accurate cash handling and secure storage.
- Maintained high levels of organization throughout the store''s backroom area, enabling efficient retrieval of items as needed.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Customer Service/Labour
Metcalf Glass NB
09.2006 - 11.2008
- Filled invoice sheets for customer when needed.
- Maintained a clean work area through regular sweeping, and trash removal tasks.
- Demonstrated help wherever needed.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Installed various window types in both residential and commercial buildings.
Labour
VJ Savoy Ltd
09.2006 - 10.2008
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills.
Education
High School Diploma -
Centre Scolaire Samuel-de-Champlain
Saint John, NB06.2004
Skills
- Patient confidentiality
- Appointment Scheduling
- Attention to Detail
- Dependable and Responsible
- Glass handling proficiency
- Indoor and Outdoor Painting
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Appointment Coordinator/Shop Steward
Canadian Blood Services
10.2013 - 07.2020
Customer Service Lead
Starbucks
12.2008 - 11.2013
Customer Service/Labour
Metcalf Glass NB
09.2006 - 11.2008
Labour
VJ Savoy Ltd
09.2006 - 10.2008
High School Diploma -
Centre Scolaire Samuel-de-Champlain
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