Sylvine Umuhure
Edmonton,AB
Summary
Resourceful Accounts Payable Clerk with 4+ experience. Known for excellent account management and time management skills. Expert in MS Office applications, and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence.
Overview
15
15
years of professional experience
Work History
Account Executive - Payables and Receivables
RGO Products
03.2023 - Current
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
Customer Service Representative
Ford Credit
01.2015 - 04.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Administrative Assistant and Payroll
Spherion Staffing Inc 2009 - 2014
02.2009 - 03.2014
- Managed payroll information, which aligns with the financial administrative aspects of the receivables clerk role.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Conducted various administrative tasks, demonstrating organizational skills and attention to detail.
Education
BBA - Finance Major / Accounting Minor
Northern Alberta Institute of Technologies (NAIT)
Edmonton, AB04.2023
Skills
- Attention to Detail
- General Ledger Maintenance
- Cash Flow Forecasting
- Debt Collection
- Proficient in Microsoft Office and familiar with other financial software
- Excellent organizational and communication skills, both in English and French
- Proven track record in customer service and newcomer community support
Languages
English
Full Professional
French
Full Professional
Software
Microsoft Office Proficiency, ADP
Timeline
Account Executive - Payables and Receivables
RGO Products
03.2023 - Current
Customer Service Representative
Ford Credit
01.2015 - 04.2020
Administrative Assistant and Payroll
Spherion Staffing Inc 2009 - 2014
02.2009 - 03.2014
BBA - Finance Major / Accounting Minor
Northern Alberta Institute of Technologies (NAIT)
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