Sylvie Disambu Kandadimeni
614- 4010 Lawrence Ave. East Scarborough,ON
Summary
Analytical and compassionate bilingual professional (English/French) with 12 years of client service experience and 7 years in court system roles, skilled at navigating complex legal and administrative environments. Experienced in client relations, case management, compliance, and stakeholder engagement, with a proven ability to explain complex information in plain language and de-escalate sensitive situations. Skilled at interpreting policies, managing high-volume workloads, maintaining detailed documentation, and promoting compliance. Demonstrates strong organizational, problem-solving, and communication skills, with a commitment to equity, client-centered service, and collaborative teamwork.
Overview
21
21
years of professional experience
Work History
Community Development Placement
Yonge Street Mission
Toronto
09.2024 - 04.2025
- Delivered client-centered support by facilitating meetings, structuring agendas, and ensuring follow-up on action items
- Conducted program evaluation and benchmarking, identifying gaps and recommending improvements for client experience and service delivery
- Assisted with grant writing and compliance requirements, contributing to successful funding proposals
- Created communication materials, templates, and outreach tools to strengthen client and community engagement
- Coordinated logistics and documentation for the Micro-Grant initiative, ensuring accurate tracking and reporting
- Researched and navigated City of Toronto systems to gather community information and support equitable resource access
- Collaborated with stakeholders through committees such as Access to Recreation, Social Development Planning, and Shape the Culture
Court Reporter
Ministry of the Attorney General
Toronto
04.2017 - 08.2024
- Accurately documented every court procedure, including youth criminal cases, bail hearings, and probation matters, ensuring complete and precise records for all proceedings
- Ensured compliance with legal requirements by operating and maintaining courtroom recording systems and verifying transcripts for accuracy
- Collaborated with judges, lawyers, probation officers, and court staff to ensure smooth proceedings and proper case management
- Observed youth justice and probation processes, gaining insight into client support and legal compliance
- Maintained organized documentation and ensured the timely availability of accurate court records for stakeholders
Technical Support Analyst
Rogers Communications
Toronto
10.2004 - 04.2012
- Delivered frontline client service in a high-volume call center, resolving escalated service concerns with professionalism and empathy
- Applied conflict resolution skills to de-escalate sensitive issues and restore client trust
- Diagnosed problems, coordinated with internal departments, and documented actions and outcomes
- Built strong client relationships by applying active listening, patience, and problem-solving strategies
- Promoted compliance with policies and service standards while ensuring client satisfaction
Facilitator
Faculty-Led International Programs (FLIPS)
Dominican Republic
02.2024
- Facilitated a Community Development Workshop with 40+ participants, focusing on sustainable development practices
Education
Community Development Work Diploma - Sustainable Community Development, Community Economic Development, Community Engagement & Participation, Community Development in Action, Community Development Policy, Global Citizenship Social Analysis & Action
Centennial College
Toronto04.2025
Court and Tribunal Administration Diploma - Canada Court Systems, Contracts & Torts, Employment Law & Regulation, Dispute Resolution & Client Service, Legal Research, Criminal Court, Justice Administration
Seneca College
Toronto04.2017
Skills
- Bilingual Communication
- Client Relations & Case Management
- Analytical & Problem-Solving
- Organizational & Time Management
- Technical Knowledge
References
References available upon request.
Core Skills
- Bilingual Communication
- Client Relations & Case Management
- Analytical & Problem-Solving
- Organizational & Time Management
- Technical Knowledge
Timeline
Community Development Placement
Yonge Street Mission
09.2024 - 04.2025
Facilitator
Faculty-Led International Programs (FLIPS)
02.2024
Court Reporter
Ministry of the Attorney General
04.2017 - 08.2024
Technical Support Analyst
Rogers Communications
10.2004 - 04.2012
Community Development Work Diploma - Sustainable Community Development, Community Economic Development, Community Engagement & Participation, Community Development in Action, Community Development Policy, Global Citizenship Social Analysis & Action
Centennial College
Court and Tribunal Administration Diploma - Canada Court Systems, Contracts & Torts, Employment Law & Regulation, Dispute Resolution & Client Service, Legal Research, Criminal Court, Justice Administration
Seneca College
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