Summary
Overview
Work History
Education
Skills
References
Interests
Languages
Affiliations
Timeline
Generic

SYLVIE VILLENEUVE

Coaldale,AB

Summary

Well-rounded Bartender/Server with a wide-ranging history in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service.

Overview

28
28
years of professional experience

Work History

Server

Mings Garden
Coaldale, AB
07.2017 - 06.2023
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Took reservations and to-go orders to streamline process for both customer and restaurant
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • .
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.

Manager/Bartender

Sangudo Hotel
Sangudo, AB
12.2012 - 01.2014
  • Hired as new Manager/ specialist for a reopening of a closed hotel. Acquired needed equipment for start up,brought in live entertainment ,Created signature beverages to increase revenue and repeat business and trained staff, shift scheduling and ensured certificates and proper attire for establishment
  • Submitted initial reports & assessments to management
  • Balanced daily registers and generated sales reports to management.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Promoted events and drink specials of the day on fb .
  • Trained new bartenders on drink preparation and upselling techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests

Vocalist

self
09.2000 - 10.2017
  • lead singer of band & host for jam sessions, With a traveling music duo, providing live music & entertainment
  • booking engagements, coordinating calender, contracts and promo
  • setting up and tearing down equipment, conversing with customers with a friendly outgoing personality
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.

Bartender/Waitress

New York Hotel
Lethbridge, Alberta
03.1999 - 09.2000
  • Current Proserve, V.L.T. experience, Maintained neat & personal apperance
  • Served each guest with a sincere, positive, pleasant & enthusiastic attitude. Made engaging connections with customers to create return business
  • Greeted customers, answered questions and recommended specials to increase profits
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns or escalated issues quickly to improve customer experience and to management for resolution when necessary.
  • Performed closing duties including cleaning, sanitizing and replenishing
  • Maintained bar stocks, replenishing daily as necessary
  • Upheld a high standard of cleanliness in all work areas
  • Ensured that alcohol was consumed in designated areas only.

Customer Service, Bartender/Waitress

Lethbridge Miners Library Club
Lethbridge, Alberta
05.1995 - 03.1999
  • Started as sever & quickly promoted to bartender, prepared mixed drinks; poured wine, tap beer and nonalcoholic beverages
  • Outstanding, Verbal communication for bar & Food service
  • Ran shooter bar & beer tub during concert events
  • Cash and credit transactions, Maintained full knowledge of bar and menu items and made recommendations
  • Delivered quality food and beverage service to guests in a responsible manner
  • Verified that guests at the bar were members or accompanied by a member
  • Ensured that alcohol was consumed in designated areas only
  • Upheld a high standard of cleanliness in all work areas
  • Maintained bar stocks, replenishing daily as necessary
  • Maintained a neat personal appearance
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude
  • Made engaging connections with guests to create repeat business

Education

High School Diploma -

LCI
Lethbridge, AB
06.1985

Skills

  • Order Accuracy
  • Food Running
  • Guest Seating
  • Food Safety Understanding
  • Guest Engagement
  • Performance Improvement
  • Dining Customer Service
  • Guest Relations Management
  • Positive and Professional
  • Effective Customer Upselling
  • High-Volume Dining
  • Quality Control
  • Sales Expertise
  • Table Setting Arrangements
  • Item Promotion
  • Menu Memorization
  • Table Setting
  • Food Inspection
  • Sales Techniques
  • Price Memorization
  • Regulatory Compliance
  • Ordering Procedures
  • POS Operation
  • Service Prioritization
  • Buffet Setup and Takedown
  • Food Station Setup
  • Cash Handling
  • Table Bussing
  • Order Management
  • Suggestive Selling
  • Check Payment Processing
  • Liquor, Wine, and Food Service
  • Supply Restocking
  • Beverage Preparation
  • Menu Knowledge
  • Safe Food Handling

References

References available upon request

Interests

Activities and Honors , Dliberate － Lethbridge, Alberta Booking gigs in Alberta & Northern BC Setting up & Tearing Down Equipment providing live music & entertainment Hosting jam sessions Conversing with clientele with friendly outgoing personality 1985High School LCI － Lethbridge, Alberta, Canada Valid drivers license. Am updating: Proserve ReelFacts ProTect Volunteered with Barrhead Animal Rescue Society Jan. 2013-2016 Fostering dogs & preparing them for adoption attending adoption events meet and greets for potential adopters of pets finalizing accepted adoption papers & collecting fees.

Languages

English
Professional
French
Professional

Affiliations

Volunteered with Barrhead Animal rescue Society

jan 2013-216 fostering dogs & preparing them for adoption

attending adoption events. meet & greets for potential adopters.Finalizing accepted adoption papers & collecting fees

Timeline

Server

Mings Garden
07.2017 - 06.2023

Manager/Bartender

Sangudo Hotel
12.2012 - 01.2014

Vocalist

self
09.2000 - 10.2017

Bartender/Waitress

New York Hotel
03.1999 - 09.2000

Customer Service, Bartender/Waitress

Lethbridge Miners Library Club
05.1995 - 03.1999

High School Diploma -

LCI

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SYLVIE VILLENEUVE