Sylvie Reid

• Oversee 2 care homes on a daily basis
• work closely with manager to oversee the day to day operations of programs
• on-going succession training
• assist with scheduling needs on a regular basis
• Trained new staff members by relaying information on agency procedures.
• Promoted a positive work environment by fostering teamwork, open communication
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to agency values at all times.
• Coached staff members in techniques necessary to complete job tasks.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Conducted regular progress reviews with individual staff members to identify areas for improvement and provide guidance
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee/student performance and coached and trained to improve weak areas.
• Resolved conflicts among team members promptly
• Enhanced communication within the team by facilitating regular meetings and encouraging open dialogue among all members.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• understand and adhere to all policies and procedures of the Agency and Program
• Enhanced community integration for clients through participation in social activities and outings.
• Encouraged positive coping mechanisms amongst clients during challenging times by offering emotional support and guidance on problem-solving strategies.
• Acted as a liaison between clients, families, and healthcare professionals to ensure clear communication regarding care plans and goals.
• Advocated for clients'' rights
• Participated in ongoing professional development opportunities to stay informed about best practices and trends in the field of DSW work.
• Developed strong rapport with clients through active listening skills and empathetic communication techniques.
• Enhanced patient satisfaction by implementing individualized support plans and providing consistency.
• Fostered positive relationships with clients'' families through open communication channels, addressing concerns promptly, and involving them in care decisions whenever possible.
• Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
• Facilitated communication between team members, clients and families.

• Enhanced workshop efficiency by implementing streamlined production processes and schedules.
• Maintained a safe work environment by enforcing strict adherence to safety guidelines and procedures.
• Reduced material waste by optimizing cutting patterns and inventory management.
• Streamlined purchasing processes for materials, negotiating better prices with suppliers for cost savings.
• Increased customer satisfaction with timely project completion and consistent communication updates.
• Introduced new woodworking techniques to staff members, enhancing their skill sets and expanding company capabilities.
• Developed strong relationships with vendors, ensuring reliable supply chains and on-time deliveries.
• Fostered open lines of communication between team members, promoting a collaborative working environment.
• Implemented quality control checks throughout the production process, ensuring consistently high-quality products.
• Created and oversaw production schedules and adjusted as needed to meet deadlines.
• Enforced health and safety protocols to promote safe working environment.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Casual/Part-Time

• Improved quality of life for clients through effective communication, relationship building, and emotional support.
• Assisted clients with daily living activities to promote self-sufficiency and personal growth.
• Provided a safe and nurturing environment for clients by addressing any concerns or issues promptly and professionally.
• Developed strong rapport with clients by demonstrating empathy, understanding, and patience during interactions.
• Facilitated community integration for clients through participation in social events and recreational activities.
• Administered medication safely under strict guidelines, ensuring proper dosage and adherence to prescribed schedules.
• Implemented crisis intervention techniques to de-escalate challenging behaviors while maintaining the safety of all involved parties.
• Continuously expanded professional knowledge by attending workshops, conferences, and trainings related to developmental services work.
• Contributed to a supportive team environment by actively participating in staff meetings, sharing ideas, and offering constructive feedback when appropriate.
• Ensured compliance with state regulations by maintaining up-to-date documentation on client records.
• Participated in ongoing professional development opportunities to stay informed on the latest trends and advancements in the field of developmental services.
• Demonstrated commitment to client-centered care by advocating for clients'' rights and needs, both within the organization and throughout the community.
• Guided developmentally disabled adults through customized day programs.
• Adhered to Policies and Medication Procedures
• Participated in development and provided follow through on ISP's