Sylvie Patterson
Kanata,ON
Summary
Friendly Postmaster with 5 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing, and evaluating performance for up to 14 employees.
Overview
36
36
years of professional experience
Work History
Postmaster
Canada Post Corporation
Woodlawn, Kinburn
09.2018 - Current
- Liaise with local community with respect to Canada Post service and products
- Responsible for building management. Service contracts such as cleaning, infrastructure and grounds maintenance.
- Established and Managed postal revenue, assets and values
- Maintain records and prepare reports
- Supervise (train & performance manage) team of 4 retail and 8 driver associates
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Daily management of mail delivery routes through optimization of available resources
- Gained extensive knowledge in data entry, analysis and reporting
- Proved successful working within tight deadlines and fast-paced environment
- Developed and maintained courteous and effective working relationships
- Proven ability to learn quickly and adapt to new situations
Letter Carrier, Retail Clerk
Canada Post Corporation
Ottawa Area
11.2016 - 09.2018
- Sort and deliver letter-mail and small parcels. Complete daily workload with average of 1265 deliveries.
- Communicate with customers and general public
- Process financial transactions (cash, cheque, debit and credit card payments) and operate POS system
- Collected mail from letter boxes on specific route both on foot and by vehicle
- Operated vehicles and equipment to transport packages and mail pieces
- Explained mail regulations, policies or procedures to postal customers
- Planned and cased mail in sequence of delivery for designated route
- Worked closely with shift manager to solve problems and handle customer concerns
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information
French Language Instructor
Fast Forward French
Ottawa
01.2016 - 11.2016
- Provided French language instruction to federal civil servants preparing for government exams.
- Built cultural literacy by organizing lesson plans focused on Quebec/Canadian situations.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools
- Managed classroom behavior effectively by establishing clear expectations and maintaining a supportive atmosphere conducive to learning.
Crew Calling Clerk
Canadian Pacific Rail
Calgary, AB
05.1997 - 09.1999
- Contact individual crew members and direct them to their assigned trains according to Collective Agreement
- Ensure trains are provided with operating crew according to time requirements and Railroad Safety Act
- Work independently in fast-paced, demanding environment
- Complete reports, process data and accurately process employees status to report for duty.
- Developed and maintained courteous and effective working relation
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Train Conductor
Canadian Pacific Rail
Montreal, PQ. Toronto, ON.
02.1989 - 05.1997
- Ensure compliance with all train orders, signals, and railroad rules and regulations for safety, operations and handling of dangerous goods (CANUTEC: Canadian Transport Emergency Centre )and in accordance to Railway Safety Act, and C.R.O.R
- Review instructions from dispatchers and yardmasters, and discuss with locomotive engineer and train crew
- Inspect all equipment and railway cars prior to departures to assess mechanical functioning of freight train
- Review all paperwork relating to safe operation of train and ensure proper placement of rail cars on train to ensure safe movement
- Emergency preparedness.
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
Safety and Loss Control Officer
Canadian Pacific Rail
Toronto
07.1994 - 01.1995
- Conducted safety audits in Northern Ontario and New York state
- Analyzed data from safety audits and writing of final report according to Collective Agreement and Canadian Railway Safety Act
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Conducted safety focus groups in various locations in Ontario, Quebec and the State of New York
- Lead implementation of Back Care program.
Education
Associate of Science - Sciences and Nursing
Collège D'Enseignement Général Et Professionnel
Sherbrooke, QCNo Degree - Political Science
Concordia University
Montreal, QC05.1997
No Degree - Physical Anthropology
University of Calgary
Calgary, AB12.1998
Skills
- Fluent in French, English and Spanish
- Effective communication skills
- Very calm during emergency situations
- Former St John's Ambulance trainer
- Strong leadership skills
- Excellent problem solving abilities
- Adaptable to diverse environments
- Capable and interested in learning and training
- Member Sponsoring Committee 872 Kiwanis-Kanata Royal Canadian Air Cadet Squadron since 2015
Timeline
Postmaster
Canada Post Corporation
09.2018 - Current
Letter Carrier, Retail Clerk
Canada Post Corporation
11.2016 - 09.2018
French Language Instructor
Fast Forward French
01.2016 - 11.2016
Crew Calling Clerk
Canadian Pacific Rail
05.1997 - 09.1999
Safety and Loss Control Officer
Canadian Pacific Rail
07.1994 - 01.1995
Train Conductor
Canadian Pacific Rail
02.1989 - 05.1997
Associate of Science - Sciences and Nursing
Collège D'Enseignement Général Et Professionnel
No Degree - Political Science
Concordia University
No Degree - Physical Anthropology
University of Calgary