Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Sylvie Michaud

Halifax,NS

Summary

Teacher Aide with 3 years of experience and librarian with 2 years experience. Highly-motivated employee with a strong work ethic, adaptability and exceptional interpersonal skills. Adaptable at working effectively unsupervised and quickly mastering new skills. Focused on building connections with students to strengthen engagement and help students reach full potential. Knowledgeable about planning projects to diversify instruction, immerse students in subject material, and promote continuous skill-building. Dependable and compassionate. Outgoing and friendly.

Overview

11
11
years of professional experience

Work History

Library Assistant

Mer et Monde School
Halifax, NS
09.2022 - Current
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Maintained accurate records of circulation activities including check-ins and outs and overdue items.
  • Answered questions and assist in finding materials requested.
  • Created library policies and procedure of the usage of equipment.
  • Managed daily operations of the Library including inventory control and purchasing.
  • Planned activities for children's story time programs.

Student Teaching Assistant

Mer et Monde School
Halifax, NS
09.2019 - 09.2022
  • Provided assistance to students with questions related to course material.
  • Monitored student progress and reported any issues to professor promptly.
  • Supervised children and participated with children in activities.
  • Helped teachers with material generation, lesson plan development, class preparation.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Laminated teaching materials to increase durability under repeated use.

Account Collection Officer

ARO/RSBC
Victoria, BC
09.2014 - 05.2019
  • Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.
  • Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
  • Provided customer service support by responding promptly to inquiries from both customers and internal staff members.
  • Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
  • Reviewed financial documents such as bank statements, credit reports, and income tax returns to determine repayment ability of the debtor.
  • Attended meetings with senior management concerning collection strategies and performance results.

Customer Relations Administrator

ARO
Victoria, BC
06.2013 - 09.2014
  • Answered incoming calls and responded to customer inquiries.
  • Handling customer issues and following up on those issues until they are resolved.
  • Maintained filing system for important documents such as contracts and invoices.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
  • Collaborated with other departments within the organization to ensure customer satisfaction.
  • Participated actively in team meetings focused on improving overall customer experience.

Education

Certificate - CPR (Cardiopulmonary Resuscitation)

Sommet School
Halifax, NS
10-2022

Certificate - ASD And Behavioral Interventions

Sommet School
Halifax, NS
04-2022

Certificate - CPI (Non-Violent Crisis Intervention Training)

Sommet School
Halifax, NS
01-2022

Certificate - Children And Youth With Autism And Assistive Tech

University of St Anne
Halifax, NS
08-2020

Some College (No Degree) - Hairstylist

Lafrance Cosmetology School
Grand Falls, NB
08-1994

High School Diploma -

Polyvalente Thomas-Albert
Grand Falls, NB
06-1990

Skills

  • Excellent communication skills
  • Compassionate attitude and good understanding with child development
  • Always available to help students integrate in the classroom
  • Flexible to respond effectively to changing circumstances
  • Passion and Dedication
  • Assisting with Homework
  • Going the Extra Mile
  • Collaboration, empathy, and a genuine desire to contribute positively to the learning environment
  • Multicultural Awareness
  • Calm and Patient Demeanor
  • Positive Attitude

Affiliations

  • I love playing pickle ball
  • I love walking
  • I enjoy reading
  • Volunteer for the association Adopt a seniors
  • Sewing
  • Cooking
  • Painting

Languages

french and english
Native/ Bilingual

Timeline

Library Assistant

Mer et Monde School
09.2022 - Current

Student Teaching Assistant

Mer et Monde School
09.2019 - 09.2022

Account Collection Officer

ARO/RSBC
09.2014 - 05.2019

Customer Relations Administrator

ARO
06.2013 - 09.2014

Certificate - CPR (Cardiopulmonary Resuscitation)

Sommet School

Certificate - ASD And Behavioral Interventions

Sommet School

Certificate - CPI (Non-Violent Crisis Intervention Training)

Sommet School

Certificate - Children And Youth With Autism And Assistive Tech

University of St Anne

Some College (No Degree) - Hairstylist

Lafrance Cosmetology School

High School Diploma -

Polyvalente Thomas-Albert

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Sylvie Michaud