Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvie Laframboise

Hammond,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Knowledge Management and Operational Strategies

House Of Commons
Ottawa, ON
06.2023 - Current
  • Enhanced knowledge sharing by creating and implementing effective communication strategies.
  • Streamlined information flow by developing and maintaining a comprehensive knowledge management system.
  • Improved decision-making processes by analyzing data and presenting actionable insights to stakeholders.
  • Increased efficiency with the development of user-friendly documentation, guidelines, and procedures.
  • Collaborated with cross-functional teams to identify knowledge gaps and develop solutions for better information sharing.
  • Reduced duplication of efforts by centralizing key resources in an easily accessible repository for all employees to access when needed.
  • Championed new initiatives aimed at fostering a more collaborative environment within the workplace, leading to higher levels of innovation across projects.

Services Centre Team Lead

House Of Commons
Ottawa, ON
06.2022 - 06.2023
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Services Centre Coordinator

House Of Commons
Ottawa, ON
06.2018 - 05.2022
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

CONTACT CENTRE MANAGER

Raymond Chabot Grant Thornton Consulting
Ottawa, ON
10.2017 - 03.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

CONTACT CENTRE MANAGER

Commission For Complaints For Telecom Television
Ottawa, ON
10.2013 - 09.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

CONTACT CENTRE SUPERVISOR

Accenture
Ottawa, ON
02.2001 - 09.2013
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Graphic Design - Graphic Design

St-Lawrence College
Cornwall, ON
04.1998

Skills

  • Technical Writing Proficiency
  • Information Architecture Design
  • Conflict Resolution Techniques
  • Time Management Abilities
  • Collaboration and Teamwork
  • Adaptability and Flexibility
  • Statistical Analysis
  • Effective Communication

Languages

English
Native or Bilingual

Timeline

Knowledge Management and Operational Strategies

House Of Commons
06.2023 - Current

Services Centre Team Lead

House Of Commons
06.2022 - 06.2023

Services Centre Coordinator

House Of Commons
06.2018 - 05.2022

CONTACT CENTRE MANAGER

Raymond Chabot Grant Thornton Consulting
10.2017 - 03.2018

CONTACT CENTRE MANAGER

Commission For Complaints For Telecom Television
10.2013 - 09.2017

CONTACT CENTRE SUPERVISOR

Accenture
02.2001 - 09.2013

Graphic Design - Graphic Design

St-Lawrence College
Sylvie Laframboise