Sylvie Laframboise
Hammond,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Knowledge Management and Operational Strategies
House Of Commons
2023.06 - Current
- Enhanced knowledge sharing by creating and implementing effective communication strategies.
- Streamlined information flow by developing and maintaining a comprehensive knowledge management system.
- Improved decision-making processes by analyzing data and presenting actionable insights to stakeholders.
- Increased efficiency with the development of user-friendly documentation, guidelines, and procedures.
- Collaborated with cross-functional teams to identify knowledge gaps and develop solutions for better information sharing.
- Reduced duplication of efforts by centralizing key resources in an easily accessible repository for all employees to access when needed.
- Championed new initiatives aimed at fostering a more collaborative environment within the workplace, leading to higher levels of innovation across projects.
Services Centre Team Lead
House Of Commons
2022.06 - 2023.06
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Services Centre Coordinator
House Of Commons
2018.06 - 2022.05
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
CONTACT CENTRE MANAGER
Raymond Chabot Grant Thornton Consulting
2017.10 - 2018.03
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
CONTACT CENTRE MANAGER
Commission For Complaints For Telecom Television
2013.10 - 2017.09
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
CONTACT CENTRE SUPERVISOR
Accenture
2001.02 - 2013.09
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Graphic Design - Graphic Design
St-Lawrence College
Cornwall, ON04.1998
Skills
- Technical Writing Proficiency
- Information Architecture Design
- Conflict Resolution Techniques
- Time Management Abilities
- Collaboration and Teamwork
- Adaptability and Flexibility
- Statistical Analysis
- Effective Communication
Languages
English
Native or Bilingual
Timeline
Knowledge Management and Operational Strategies
House Of Commons
2023.06 - Current
Services Centre Team Lead
House Of Commons
2022.06 - 2023.06
Services Centre Coordinator
House Of Commons
2018.06 - 2022.05
CONTACT CENTRE MANAGER
Raymond Chabot Grant Thornton Consulting
2017.10 - 2018.03
CONTACT CENTRE MANAGER
Commission For Complaints For Telecom Television
2013.10 - 2017.09
CONTACT CENTRE SUPERVISOR
Accenture
2001.02 - 2013.09
Graphic Design - Graphic Design
St-Lawrence College
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