Sylvie Berube

• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with strong work ethic.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Managed 50 calls + per day

• Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
• Consistently maintained professional demeanor under pressure during high-call volume periods or challenging customer interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed over 50 customer calls per day

• Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
• Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Built and maintained relationships with clients to provide ongoing support.
• Monitored customer service operations to confirm compliance with quality standards.
• Managed over 50 customer calls per day

• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Managed over 50 customer calls per day

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed over 50 customer calls per day
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Company Closed in Canada

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed over 50 customer calls per day

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Managed over 50 customer calls per day