Sylvie Amidy
Mississauga
Summary
To obtain a position with your company.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Commercial Agent
Festo
2023.10 - 2025.03
- Answering calls
- Assisting customers inquiries
- Assisting b2b customers
- Assisting Canadian and U.S customers with inquiries
- Creating account, quote, returns, placing orders
- Advise customer if there’s a price discrepancy before completing orders
- Respond to all customers inquiries via email
Customer Service - Acting Manager
Electrolux
2019.09 - 2023.04
- Acting Manager for 1 year remotely and on site (2020 – spring 2021)
- Call answering
- Troubleshooting
- Creating files for customers assisting customers requests
- Dispatching technicians and booking services
- Sales making such as selling warranty and extending warranties parts discounts rebates and virtual cards
Sales associate
Aldo
2017.09 - 2019.10
- Meet sale goals
- Help customers with purchase
- Runner bring shoes from back to customers
- Merchandise assistant manager
Dispatcher
ADT Home Security
2017.11 - 2019.08
- Dispatch technicians on jobs
- Help and listen to customers with inquires
- Complex requirements to which technicians has experience to the job
- Close tickets, put technicians reports if theirs charges apply it to tickets
- Create tickets for customer to have technicians complete customers’ requests
Sales associate
Zara
2015.08 - 2017.08
- Help customers with their purchase
- Merchandises the floor
- Working back stock, receiving shipment and organizing stock room
Sales Associate
La Senza
2014.02 - 2014.11
- Worked in the back stocked processing new stock
- Worked at the front greeting customers letting them know about the deals
- Worked in the change room helping customers
Customer service
Rogers
2013.01 - 2013.12
- Helped customer on the phone
- Fixed customer plans
Education
Ontario Diploma -
Applewood Heights Secondary school
2012.09 - 2013.01
Skills
- Strong communication skills
- Friendly
- Team Player
- Respectful
- Punctual
- Ability to multitask
- Bilingual, fluent in French
Timeline
Commercial Agent
Festo
2023.10 - 2025.03
Customer Service - Acting Manager
Electrolux
2019.09 - 2023.04
Dispatcher
ADT Home Security
2017.11 - 2019.08
Sales associate
Aldo
2017.09 - 2019.10
Sales associate
Zara
2015.08 - 2017.08
Sales Associate
La Senza
2014.02 - 2014.11
Customer service
Rogers
2013.01 - 2013.12
Ontario Diploma -
Applewood Heights Secondary school
2012.09 - 2013.01