Sylvie Amidy
Mississauga
Summary
To obtain a position with your company.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Commercial Agent
Festo
10.2023 - 03.2025
- Answering calls
- Assisting customers inquiries
- Assisting b2b customers
- Assisting Canadian and U.S customers with inquiries
- Creating account, quote, returns, placing orders
- Advise customer if there’s a price discrepancy before completing orders
- Respond to all customers inquiries via email
Customer Service - Acting Manager
Electrolux
09.2019 - 04.2023
- Acting Manager for 1 year remotely and on site (2020 – spring 2021)
- Call answering
- Troubleshooting
- Creating files for customers assisting customers requests
- Dispatching technicians and booking services
- Sales making such as selling warranty and extending warranties parts discounts rebates and virtual cards
Sales associate
Aldo
09.2017 - 10.2019
- Meet sale goals
- Help customers with purchase
- Runner bring shoes from back to customers
- Merchandise assistant manager
Dispatcher
ADT Home Security
11.2017 - 08.2019
- Dispatch technicians on jobs
- Help and listen to customers with inquires
- Complex requirements to which technicians has experience to the job
- Close tickets, put technicians reports if theirs charges apply it to tickets
- Create tickets for customer to have technicians complete customers’ requests
Sales associate
Zara
08.2015 - 08.2017
- Help customers with their purchase
- Merchandises the floor
- Working back stock, receiving shipment and organizing stock room
Sales Associate
La Senza
02.2014 - 11.2014
- Worked in the back stocked processing new stock
- Worked at the front greeting customers letting them know about the deals
- Worked in the change room helping customers
Customer service
Rogers
01.2013 - 12.2013
- Helped customer on the phone
- Fixed customer plans
Education
Ontario Diploma -
Applewood Heights Secondary school
09.2012 - 01.2013
Skills
- Strong communication skills
- Friendly
- Team Player
- Respectful
- Punctual
- Ability to multitask
- Bilingual, fluent in French
Timeline
Commercial Agent
Festo
10.2023 - 03.2025
Customer Service - Acting Manager
Electrolux
09.2019 - 04.2023
Dispatcher
ADT Home Security
11.2017 - 08.2019
Sales associate
Aldo
09.2017 - 10.2019
Sales associate
Zara
08.2015 - 08.2017
Sales Associate
La Senza
02.2014 - 11.2014
Customer service
Rogers
01.2013 - 12.2013
Ontario Diploma -
Applewood Heights Secondary school
09.2012 - 01.2013