Overview
Work History
Education
Skills
walking, Traveling
Timeline
Generic

SYLVIA YOUNAN

Customer service
Pierrefonds,QC.

Overview

29
29
years of professional experience

Work History

Real Estate Broker

RE/MAX
01.2001 - Current
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Arranged for inspections and surveys of sold properties.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Compared properties possessing similar features to determine competitive market prices.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Managed roster of clients to send announcements and information on new properties.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Established and developed real estate agency, driving recruitment, and operational growth.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Generated leads and qualified prospects, facilitating smooth property transactions.
  • Set up virtual home tours, in-person visits, and open houses for properties.
  • Monitored contract execution to verify complete fulfillment of terms.
  • Developed successful marketing strategies to promote properties and maximize exposure.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Advised clients on optimum buying and selling choices for maximum returns.
  • Evaluated properties for potential salability and pricing.
  • Appraised property values and assessed buyer income to determine feasibility of offer success.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
  • Bought, renovated and flipped houses using real estate and construction knowledge.
  • Worked with special team to locate and develop properties in [Type] area.
  • Coordinated rental agreements for [Type] properties, keeping occupancy high and helping renters find suitable spaces.

Office Manager

Construction Specialties
01.1995 - 01.2000
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development

Education

Associate of Applied Science -

Champlain Regional College
Saint-Lambert, QC
01.1992

Skills

  • Negotiation
  • Tax Map Updating
  • Rental Management
  • Estate Management
  • Marketing Development
  • Online Platforms
  • Lease Drafting
  • Staff Management
  • Statistic Analysis
  • Property Closing
  • Direct Email Campaigns
  • Mortgaging
  • Market Monitoring
  • Real Estate Lending Processes
  • Contract Negotiation
  • Home Inspections
  • Manage Transactions
  • Show Properties
  • Contracting
  • Lead Generation
  • Social Media Digital Marketing
  • CRM Software Use
  • Fair Housing Laws Knowledge
  • Cold Calling
  • Market Research
  • Coordinate Marketing
  • Sales Brochure Development
  • Credit Report Understanding
  • Providing Feedback
  • Inspector and Appraiser Collaboration
  • Client Guidance
  • Legal Document Preparation
  • Appraisal Procedures
  • Information Updates
  • Agent and Seller Communications
  • Home Tours
  • Home Evaluations
  • Property Tours
  • Property Rights
  • Virtual Tour Creation
  • Real Estate Appraisal
  • Home Sale Guidance
  • Creative Solutions
  • Listing Preparation
  • Client Needs Assessment
  • Senior Real Estate Specialist (SRES)
  • Financing Requirements

walking, Traveling

Enjoy Long walks.

Travel to different countries.

Some volunteers work.

Timeline

Real Estate Broker

RE/MAX
01.2001 - Current

Office Manager

Construction Specialties
01.1995 - 01.2000

Associate of Applied Science -

Champlain Regional College

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SYLVIA YOUNANCustomer service