SYLVIA YOUNAN
Customer service
Pierrefonds,QC.
Overview
29
29
years of professional experience
Work History
Real Estate Broker
RE/MAX
Montreal, QC
01.2001 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Compared properties possessing similar features to determine competitive market prices.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Managed roster of clients to send announcements and information on new properties.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Established and developed real estate agency, driving recruitment, and operational growth.
- Cultivated strong relationships with agents, lenders and title companies.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Monitored contract execution to verify complete fulfillment of terms.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Advised clients on optimum buying and selling choices for maximum returns.
- Evaluated properties for potential salability and pricing.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
- Bought, renovated and flipped houses using real estate and construction knowledge.
- Worked with special team to locate and develop properties in [Type] area.
- Coordinated rental agreements for [Type] properties, keeping occupancy high and helping renters find suitable spaces.
Office Manager
Construction Specialties
Montreal, QC
01.1995 - 01.2000
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Education
Associate of Applied Science -
Champlain Regional College
Saint-Lambert, QC01.1992
Skills
- Negotiation
- Tax Map Updating
- Rental Management
- Estate Management
- Marketing Development
- Online Platforms
- Lease Drafting
- Staff Management
- Statistic Analysis
- Property Closing
- Direct Email Campaigns
- Mortgaging
- Market Monitoring
- Real Estate Lending Processes
- Contract Negotiation
- Home Inspections
- Manage Transactions
- Show Properties
- Contracting
- Lead Generation
- Social Media Digital Marketing
- CRM Software Use
- Fair Housing Laws Knowledge
- Cold Calling
- Market Research
- Coordinate Marketing
- Sales Brochure Development
- Credit Report Understanding
- Providing Feedback
- Inspector and Appraiser Collaboration
- Client Guidance
- Legal Document Preparation
- Appraisal Procedures
- Information Updates
- Agent and Seller Communications
- Home Tours
- Home Evaluations
- Property Tours
- Property Rights
- Virtual Tour Creation
- Real Estate Appraisal
- Home Sale Guidance
- Creative Solutions
- Listing Preparation
- Client Needs Assessment
- Senior Real Estate Specialist (SRES)
- Financing Requirements
walking, Traveling
Enjoy Long walks.
Travel to different countries.
Some volunteers work.
Timeline
Real Estate Broker
RE/MAX
01.2001 - Current
Office Manager
Construction Specialties
01.1995 - 01.2000
Associate of Applied Science -
Champlain Regional College