SYLVIA Yabumoto
Daly City
Summary
Experienced cashier skilled in POS operation and cash handling. Demonstrated success in resolving customer inquiries promptly, leading to increased satisfaction and repeat business. Recognized for maintaining professionalism in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Front End Cashier
The Home Depot
Colma
03.2022 - Current
- Provided efficient and friendly checkout service to customer.
- Operated POS systems, processed cash, card, and digital payment accurately.
- Handled customers inquiries, exchanges, returns and refunds.
- Resolved customer issues professionally and escalated when needed.
- Managed long lines by providing quick and effective service.
Server
Xinfa Cajun, (Shaking Crab)
Daly City
10.2016 - Current
- Greet guests warmly, and provide menu recommendations based on their preferences.
- Take accurate food and beverage orders, and ensure timely delivery to tables.
- Process payments, issue receipts, and handle customer questions professionally.
- Provide fast and friendly service during peak hours.
- Resolve customer complaints and ensure guest statisfaction.
- Able to lift up to 40 lbs and work standing for up to 8 hours
Jewelry Consultant
Frank & Co Jewelry
Indonesia
07.2008 - 06.2012
- Assisted customers in selecting jewelry pieces based on their style, needs, and budget.
- Explained product features, quality, and care instructions clearly and professionally.
- Processed sales transactions accurately using the POS system.
- Provided jewelry cleaning, sizing assistance, and basic inspection services.
- Built lasting customer relationships by offering personalized service.
- Handled returns, exchanges, and customer concerns with professionalism.
- Met or exceeded monthly sales targets through effective communication and product knowledge.
Jewelry Consultant
Felice Jewelry
Indonesia
08.1998 - 10.2008
- Organized and displayed all jewelry, ensuring cleanliness for customer trials.
- Delivered exceptional customer service to enhance shopping experiences.
- Demonstrated comprehensive knowledge of jewelry and effective sales techniques.
- Managed customer orders with positive communication, confirming details before packaging jewelry.
- Maintained contact with customers post-purchase to highlight warranties and guarantees.
- Trained new associates on product knowledge and operation of POS system.
Education
High School Diploma -
Senior High School At Accounting And Management
Indonesia06-1998
Skills
- POS operation and cash handling
- Customer inquiry resolution
- Payment processing and product recommendations
- Relationship management
Languages
English
Professional
Indonesian
Native/ Bilingual
Timeline
Front End Cashier
The Home Depot
03.2022 - Current
Server
Xinfa Cajun, (Shaking Crab)
10.2016 - Current
Jewelry Consultant
Frank & Co Jewelry
07.2008 - 06.2012
Jewelry Consultant
Felice Jewelry
08.1998 - 10.2008
High School Diploma -
Senior High School At Accounting And Management