Sylvia Vega
Fairfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Varhula Insuerance
08.2015 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints, ensuring timely resolution and satisfaction.
- Learned company products and services to effectively address customer needs.
- Utilized CRM software to document interactions and track follow-ups.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Fairfield High
Fairfield, CASkills
- Customer service
- Active listening
- Critical thinking
- Accurate data entry
- Call center experience
- Skilled in software usage
- Electronic payment facilitation
- Product and service solutions
- Scheduling
- Bilingual Spanish/English
- Professional telephone demeanor
Certification
- Property & Casualty License
Timeline
Customer Service Representative
Varhula Insuerance
08.2015 - Current
High School Diploma -
Fairfield High