Sylvia Uchenna-Nwokoro

Actively talk to customers to create strong, lasting connections and make sure they feel appreciated and supported.

Regularly ask customers how happy they are with the service, fix any problems, and collect their feedback to make things better.

Offer customized support and advice based on each customer’s needs and likes to improve their experience with the company.

Create and run programs like loyalty rewards, personalized follow-ups, and special offers to keep customers coming back and happy.

I effectively communicate product information, company policies, and troubleshooting steps to ensure customer satisfaction.

Documented customer interactions and feedback accurately to help improve service quality.

Maintain up-to-date knowledge of company offerings and industry trends to provide accurate and relevant information to customers.

proactively identifies opportunities to upsell or cross-sell products and services that meet customer needs

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.