Sylvia Sylliboy
Sipekne'katik,NS
Summary
Results-driven IT Support Technician specialized in Apple laptop repair and network troubleshooting. Enhanced customer satisfaction through effective problem-solving and strong communication skills. Focused on delivering exceptional technical support and fostering collaborative team environments to achieve organizational goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
IT Support Technician
Sipekne'katik Band
Indianbrook , NS
01.2018 - 06.2024
- Specialized in Apple laptop Repair
- programming apple laptops and Ipads for LSK school and Sipekne'katik band
- wiping and reloading apple iphones for LSK school and Sipekne'katik band
- installing business emails for 250 clients
- distribution of 350 student laptops during covid
- Installed and repaired printers for various departments.
- Provided technical support for hardware and software issues across the organization.
- Assisted users in troubleshooting network connectivity problems and device configurations.
- Collaborated with team members to resolve complex technical issues efficiently.
- Maintained an inventory of IT equipment and software licenses for compliance purposes.
- Communicated effectively with users to understand their technical needs and concerns.
- Tracked service request progress using ticketing system, ensuring timely updates to users.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Diamond Point Computer Solutions
Owner
Windsor Road, Nova Scotia
2002 - 06.2014
- Managed budgeting and financial planning to support sustainable business growth.
- Monitored cash flow to ensure proper budgeting of resources.
- Organized financial and inventory records to ensure accurate tracking.
- Determined pricing for products or services based on costs and competition.
- Built relationships with vendors and suppliers to negotiate favorable terms.
- Negotiated contracts with vendors for supplies and services.
- Executed social media promotions to enhance brand identity and drive revenue.
- Collaborated with customers to identify needs and complete purchase orders.
Education
GED -
Hants East Rural High School
Milford, NS05-1997
Skills
- Technical support
- Help desk experience
- Apple laptop repair
- Mac OS support
- Windows support
- Software installation
- Software updates
- Device configuration
- Printer setup
- Mobile device support
- Network troubleshooting
- Network security
- Hardware maintenance
- Email configuration
- Ticketing system proficiency
- Problem solving
- Attention to detail
- Team collaboration
- Customer service
- Voice communication
- Inventory management
- Problem-solving abilities
Certification
- apple training
- microsoft application training
- First Aid
Timeline
IT Support Technician
Sipekne'katik Band
01.2018 - 06.2024
Diamond Point Computer Solutions
Owner
2002 - 06.2014
GED -
Hants East Rural High School