Sylvia Romero Lewis
Victorville
Summary
Dynamic Food Service Technician with a proven track record at Patton State Hospital, excelling in food safety and sanitation practices. Achieved significant food waste reduction through effective portion control while enhancing meal preparation efficiency. Known for strong teamwork and communication skills, consistently delivering high-quality service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Food Service Technician
Patton State Hospital
01.2023 - Current
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Consistently met or exceeded performance goals related to speed, accuracy, cleanliness, and overall job performance.
- Collaborated with employees to ensure high-quality food to patients.
- Improved kitchen efficiency by organizing ingredients and utensils for easier access during meal preparation.
- Reduced food waste significantly by implementing proper portion control measures.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
Deli Clerk
Super Target
04.2017 - 04.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
Sever
Denny’s Diner
04.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Kitchen Assistant
Brookdale
06.2004 - 05.2014
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Assisted in reducing kitchen waste through careful portion control measures.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Managed time to juggle multiple tasks simultaneously with ease.
Cantering Manager
Monte Vista Grove Homes
04.2000 - 06.2004
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Designed catering packages to increase sales and customer experience.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
- Worked with chefs to plan menus according to client needs and budgets.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Handled payment collection and payroll of [Number] employees.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Enhanced customer satisfaction by efficiently managing catering schedules and promptly addressing any concerns.
- Streamlined kitchen operations, ensuring timely preparation and delivery of high-quality dishes.
- Leveraged technology for better communication and coordination, resulting in smoother event management.
- Negotiated with vendors for cost-effective procurement of supplies, improving profit margins.
- Developed and conducted staff training programs, enhancing team skills and service levels.
- Provided detailed event reports to clients, demonstrating transparency and fostering trust.
- Adapted to changing market trends, keeping service offerings fresh and competitive.
- Initiated marketing strategies that effectively increased brand visibility and attracted new clients.
- Implemented strict food safety protocols, significantly reducing instances of non-compliance.
- Customized catering packages to meet specific client needs, ensuring high levels of customer satisfaction.
- Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
- Ensured compliance with all health and safety regulations, maintaining impeccable record.
- Reduced waste and optimized resource use by introducing efficient inventory management practices.
- Secured high-profile contracts, expanding company's market presence and reputation.
- Fostered collaborative environment, leading to more innovative menu options and presentation styles.
Education
High School Diploma -
La Puente High School
La Puente, CA06-1982
Skills
- Maintaining cleanliness
- Food safety
- Order taking
- Knife skills
- Cooking techniques
- Meal preparation
- Stock rotation
- Sanitation practices
- Food presentation
- Food waste reduction
- Food storage
- Special event catering
- Food plating
- Allergen awareness
- OSHA guidelines
Timeline
Food Service Technician
Patton State Hospital
01.2023 - Current
Deli Clerk
Super Target
04.2017 - 04.2018
Sever
Denny’s Diner
04.2017 - 01.2018
Kitchen Assistant
Brookdale
06.2004 - 05.2014
Cantering Manager
Monte Vista Grove Homes
04.2000 - 06.2004
High School Diploma -
La Puente High School
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