Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sylvia Rideout

Cambridge,ON

Summary

Passionate manager known for creating a positive work environment. Focusing on leadership and team dynamics.

Being motivational and sharing knowledge to grow an impactful business.

I work to make everyday a" feel good" kinda day. Providing encouragement, positive feedback, celebrating achievements and acknowledging growth.

Leadership always starts with kindness, openness and inclusivity.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant Store Manage

TJX Canada
01.2022 - Current
  • Supported Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
  • Conducted weekly walk-throughs with store manager to discuss weekly initiatives for merchandising standards for multiple sales.
  • Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
  • Assessed areas of service concern and developed improvement plans.
  • Facilitating the Joy Project to enhance associates work environment. Providing a caring, inclusive environment to share our appreciation for the hard work and customer service they provide each day.

Cook

Mary Brown's
07.2021 - 01.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communication with owners and employees to ensure customer service was optimal.
  • Followed recipes, franchise standards to ensure quality.


Operations Manager

Sutherland Investments Inc
02.2016 - 04.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external
  • vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
  • Provided open door policies to ensure each employee had a voice, treated with respect and kindenss

Project Coordinator

Town Of GrandFalls Windsor/ CONA
10.2016 - 01.2017
  • Development of a 10 week initiative program to re- introduce individuals into the hospitality work sector.
  • Provided consultations with qualified participants.
  • Worked close with College of North Atlantic to provide resume training, interviewing skills and scenario job issues to help develop communication and confidence to be integrated into today's work force.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Collaborated with local business to provide work placements for participants successfully exiting program.



Ass

Samuel Thomas Properties
08.2013 - 09.2016
  • Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
  • Daily scheduling and inventory planning.
  • Delegating duties between three Tim Horton franchise's. Ensuring Health and safety practices were consistent, complying with provincial regulations.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Providing employees with programs to enhance growth, developing positive work environment to optimize customer service.

Trainer/Supervisor

Sutherland Investments Inc (Tim Hortons)
08.2000 - 07.2013
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Recruited and trained new members of guest service team.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Developed workshops to educate team on operational standards.
  • Mentoring and cross training for employees to improve moral and build a structure to promote within.

Education

Customer Relations

College of North Atlantic
St. John's, NL

Skills

  • Customer Service and Engagement
  • Retail Operations
  • Hiring and Training
  • Relationship building and management
  • Inventory Control
  • Customer Relations
  • Mentoring and Coaching
  • Team Building and Leadership
  • Customer Service Management
  • Staff Supervision
  • Store operation

Certification

First Aid

March 2022- April 2028

Timeline

Assistant Store Manage

TJX Canada
01.2022 - Current

Cook

Mary Brown's
07.2021 - 01.2023

Project Coordinator

Town Of GrandFalls Windsor/ CONA
10.2016 - 01.2017

Operations Manager

Sutherland Investments Inc
02.2016 - 04.2021

Ass

Samuel Thomas Properties
08.2013 - 09.2016

Trainer/Supervisor

Sutherland Investments Inc (Tim Hortons)
08.2000 - 07.2013

Customer Relations

College of North Atlantic

First Aid

March 2022- April 2028

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Sylvia Rideout