Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvia Paixao

Monrovia,CA

Summary

Driven by a strong work ethic and exceptional organization skills, significantly enhanced client satisfaction and profitability at Coiff 'Ambre. Leveraging customer service excellence and detailed attention, cultivated lasting client relations and improved business processes, showcasing a proven track record of results beyond day-to-day tasks.

Overview

29
29
years of professional experience

Work History

Personal Assistant

Girl'sFriday South Pasadena
10.2021 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted clients with mobility devices such as wheelchairs or walkers, promoting safe usage and optimal independence levels.

Retail Store Owner

C'est La Vie Clothing
10.2016 - 08.2022
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
  • Trained and motivated employees to perform daily business functions.
  • Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
  • Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
  • Collaborated with other local businesses on joint events or cross-promotions that benefited both parties involved while increasing community presence.
  • Maintained a clean, organized, and visually appealing retail environment for enjoyable shopping experience.
  • Increased customer satisfaction by implementing innovative store layout and design.
  • Handled customer inquiries and suggestions courteously and professionally.

Hair Salon Owner

Coiff 'Ambre
07.1995 - 07.2000
  • Maintained clean, safe, and welcoming salon environment for clients and staff members.
  • Developed loyal clientele with exceptional communication skills and attention to detail.
  • Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of salon business.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.
  • Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
  • Managed salon operations, ensuring efficient scheduling and high-quality customer service.
  • Trained and mentored junior stylists, fostering professional growth and skill development.
  • Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
  • Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
  • Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
  • Maintained a clean, safe, and welcoming salon environment for clients and staff members.
  • Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
  • Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.

Education

Associate of Arts -

Mary Angelique
Paris France
06.1986

Skills

  • Time Management
  • Multitasking and Organization
  • Customer Service
  • Strong Work Ethic
  • Attention to Detail
  • Strong Problem Solver
  • Detail-oriented mindset
  • Exceptional organization
  • Appointment Scheduling
  • Valid Driver's License
  • Errands
  • Discretion and Confidentiality
  • Client satisfaction
  • Client Relations

Languages

French
Native or Bilingual

Timeline

Personal Assistant

Girl'sFriday South Pasadena
10.2021 - Current

Retail Store Owner

C'est La Vie Clothing
10.2016 - 08.2022

Hair Salon Owner

Coiff 'Ambre
07.1995 - 07.2000

Associate of Arts -

Mary Angelique

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Sylvia Paixao