SYLVIA OREJEL
Stockton
Summary
Bilingual administrative professional with over 25 years of experience in healthcare and education. Expertise in high-volume scheduling, records management, and compliance, enhancing operational efficiency and patient outcomes. Recognized for strong organizational skills and the ability to foster positive relationships with patients, families, and staff.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Program Assistant
Community Medical Centers
Stockton
10.2004 - 03.2026
- Collaborated with providers, case managers, and administrative teams to support program goals and patient outcomes.
- Coordinated high-volume scheduling for prenatal and follow-up services, enhancing continuity of patient care.
- Verified insurance eligibility and maintained accurate patient records in compliance with regulatory requirements.
- Delivered exceptional customer service while streamlining workflow through process improvements and training materials.
- Generated and analyzed reports using Excel to track performance metrics and inform operational decisions.
- Provided bilingual communication and translation services for patients and families.
Senior Office Assistant
Thomas A. Edison Middle School (LAUSD)
Los Angeles
11.1999 - 07.2004
- Coordinated enrollment, scheduling, and student transfers, streamlining school operations.
- Managed front office operations, including inventory and reporting, ensuring effective administrative support.
- Maintained confidential student records while ensuring compliance with district policies and privacy standards.
- Facilitated communication as bilingual liaison, enhancing engagement among students, families, and staff.
Education
GED -
Paramount Adult Education Center
Paramount, CA09.1999
Skills
- EPIC Electronic Health Records (EHR)
- WIC management system
- DHS client support
- Records Management
- HIPAA Compliance
- Scheduling & Coordination
- Data Entry & Reporting
- Microsoft Office Suite
- Process Improvement
- Administrative Support
- Customer Service
- Bilingual (English/Spanish)
- Conflict Resolution
- Time Management
Languages
English
Professional
Spanish
Professional
Timeline
Program Assistant
Community Medical Centers
10.2004 - 03.2026
Senior Office Assistant
Thomas A. Edison Middle School (LAUSD)
11.1999 - 07.2004
GED -
Paramount Adult Education Center