Sylvia OKOKTOK
Niagara Falls
Summary
Customer-focused and detail-oriented service professional with extensive experience in the food and beverage industry, specializing in breakfast service and budtending. Skilled in providing excellent customer service, managing high-volume environments, and building strong rapport with customers. Known for quick thinking, problem-solving abilities, and a strong work ethic. Seeking a position where I can leverage my communication skills, product knowledge, and passion for delivering memorable experiences to contribute to a dynamic team.
Overview
9
9
years of professional experience
Work History
Budtender
Offside Cannabis
05.2023 - 01.2025
- Keyholder reponsible for opening and closing procedures, ensuring security and full preperation of daily operations.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Server
Cora Breakfast and Lunch
11.2017 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Managed a full section of customers during shifts
Cashier
A&W
08.2016 - 06.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Sally Beauty Supply
08.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Rotated merchandise, organized shelves and out new stock out
- Prepared large cash deposits with zero discrepancies.
Education
High School Diploma -
Vanier Collegiate
Moose Jaw, SK06.2012
Skills
- Key holder
- POS system operation
- Friendly and helpful
- Restocking inventory
- Counting money/payment processing
- Multitasking and organization
- Safe food handling
- Table bussing
- Team collaboration
- Task prioritization
- Reliable and responsible
- Honest and dependable
Photography
I am still pretty new to the photography world but the photos I have taken are a lot of landscape or nature. I want it to be a way I am able to connect to others and over all learn other photography styles and techniques. My goal in photography is to improve and be able to capture forever memories for myself and others as well as find other ways to be expressive with this form of art.
Timeline
Budtender
Offside Cannabis
05.2023 - 01.2025
Server
Cora Breakfast and Lunch
11.2017 - 03.2022
Cashier
A&W
08.2016 - 06.2017
Sales Associate
Sally Beauty Supply
08.2015 - 07.2016
High School Diploma -
Vanier Collegiate
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