SYLVIA NGUYEN
Langley,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Cleaning Team Leader/Supervisor of Operations
PICKUP ARTISTS
09.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Addressed customer feedback and complaints to maximize satisfaction.
Commercial and Residential Cleaner
AMY’S MAID 4 U CLEANING, British Columbia
08.2018 - 09.2019
- Worked on cleaning team to service residential, offices, and other commercial buildings.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained clean and comfortable environments in commercial and residential buildings by vacuuming, cleaning windows, and dusting.
Residential Support Worker
BRAVO INC, British Columbia
07.2017 - 08.2018
- Acts as a positive role model for clients, providing life skills training and behaviour management
- Depending on client type, may assist with hygiene, grooming, dispensing and administering medication
- Recognize potential emergency situations, analyze situations accurately, develops strategies to deal with such situations i.e
- Dispensing medication, dealing with client’s aggressive behaviour to ensure no harm comes to the client, staff and/or the public
- Monitors clients’ well-being such as assisting clients with daily life skills, behaviour management, and harm reduction
- Assists clients with basic cooking, cleaning, house maintenance, etc
- Provide transportation and accompany clients to day program, activities, and attending appointments
Volunteer Addictions Counsellor
HEALTHGATE CLINIC, British Columbia
04.2017 - 05.2017
- Provided counselling to at risk individuals about uses of alcohol and drugs
- Assist clients to identify their need for treatment programs
- Wrote intake, and case/progress reports
- Wrote, and provided program/treatment referrals to other clinics, government programs, etc
- Knowledge of community resources, treatment centres, social service networks and organizations
- Knowledge of agencies available to assist clients in accessing needed support services and community resources
Practicum Student
VINGE BC
12.2016 - 12.2016
- Ensure patients with medical disabilities, health protocols and quality of life plans were met
- Monitor and support patients with cooking, cleaning, transportation, self-care, personal hygiene, and community inclusion
- Experience with lifts and transfers, personal care, tubes, medication administration, mealtime assistance
- Built rapport with patients and staff members, and collaborated as a team to conduct daily operations of Group Home for patients/staff.
Server
BOILING POINT
Surrey, CB
12.2015 - 05.2016
- Determine where patrons would like to eat their meals and help them get situated
- Speak with guests about satisfaction with food and service, respond to complaints and questions, or make conversation
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Assist with preparing food and beverages, and ensure food is served accordingly
Summer Intern
THE HAVEN, Teens Come
08.2014 - 08.2015
- Collaborated with a team to support and facilitate 30 participants
- Organize various activities and discussions on topics such as mental health, family, dealing with conflict, identity, sexuality, relationships, etc
- Report progress of assigned participants, as well as personal progress in team meetings
- Support people to help them overcome their concerns through person-centered approach, effective communication, and deconstructing thoughts
Associate
FOREVER 21 DISTRIBUTION CENTRE
05.2015 - 06.2015
- Quickly and accurately pick merchandise for multiple orders
- Assemble customer orders, ensuring accuracy and proper packaging
- Seal and scan individual shipping carton ID#'s; print and tag shipping labels onto each parcel, place on conveyor belt for automated sorting and shipping
Server/Hostess
TASTY INDIAN BISTRO
01.2014 - 12.2014
- Ensure that guest is greeted, and seated to appropriate seating arrangements
- Provided exceptional customer service: assessed needs, provided suggestions, continually followed up with customers, with a friendly and responsible focus
- Assist wait-staff by ensuring food items are delivered in a precise and timely manner
Education
Diploma - Community Support/Addictions Worker
ACADEMY oF LEARNING COLLEGE
Surrey, BC11.2016
High School Diploma -
NORTH SURREY LEARNING CENTRE
Surrey, BC06.2014
Skills
- Staff Training
- Attention to Detail
- Daily Workflow Improvement
- Client Support
- Verbal and Written Communication
- Team Assessment
- Teamwork and Collaboration
- Microsoft Word, Excel, Outlook
- Keyboard Typing: 60 WPM
Timeline
Cleaning Team Leader/Supervisor of Operations
PICKUP ARTISTS
09.2019 - Current
Commercial and Residential Cleaner
AMY’S MAID 4 U CLEANING, British Columbia
08.2018 - 09.2019
Residential Support Worker
BRAVO INC, British Columbia
07.2017 - 08.2018
Volunteer Addictions Counsellor
HEALTHGATE CLINIC, British Columbia
04.2017 - 05.2017
Practicum Student
VINGE BC
12.2016 - 12.2016
Server
BOILING POINT
12.2015 - 05.2016
Associate
FOREVER 21 DISTRIBUTION CENTRE
05.2015 - 06.2015
Summer Intern
THE HAVEN, Teens Come
08.2014 - 08.2015
Server/Hostess
TASTY INDIAN BISTRO
01.2014 - 12.2014
Diploma - Community Support/Addictions Worker
ACADEMY oF LEARNING COLLEGE
High School Diploma -
NORTH SURREY LEARNING CENTRE
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