SYLVIA MIRANDA
Monrovia
Summary
Professional automotive business development expert with strong background in managing and optimizing customer relations and sales processes. Skilled in team collaboration, driving results, and adapting to changing needs. Known for strategic thinking, problem-solving, and effective communication. Adept at leveraging CRM tools, data analysis, and customer engagement strategies to enhance dealership performance.
Overview
27
27
years of professional experience
Work History
BDC DIRECTOR
Rusnak Auto Group
Pasadena, CA
01.2024 - Current
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Established best practices for appointment scheduling, resulting in increased conversion rates.
- Developed training programs to enhance staff performance and improve customer engagement strategies.
INVENTORY MANAGER/FI MGR
Rusnak Mercedes Benz
Arcadia, CA
09.2023 - 01.2024
- Streamlined inventory management processes to enhance operational efficiency and reduce aged inventory to avoid high flooring costs.
FINANCE MANAGER
Rusnak Bentley/Rolls Royce/Porsche
Pasadena, CA
02.2021 - 09.2023
- Processed finance and lease contracts to the appropriate financial institutions for timely funding purposes.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.
INVENTORY MANAGER/BDC MANAGER
Rusnak Mercedes Benz
Arcadia, CA
01.2003 - 02.2021
- Oversaw inventory management processes, ensuring optimal vehicle inventory and minimizing aged inventory.
- Developed strategic forecasting methods to align inventory with sales trends and customer demand.
- Coordinated with manufacture to guarantee timely delivery of vehicle inventory.
- Trained new staff on customer service protocols, improving team performance and knowledge retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
SALES ASSISTANT
Rusnak Mercedes Benz
Pasadena, CA
09.2001 - 04.2003
RECEPTIONIST AND CASHIER SUPERVISOR
Rusnak Pasadena
Pasadena, CA
01.2000 - 09.2001
RECEPTIONIST
Rusnak Pasadena
Pasadena, CA
10.1998 - 01.2000
Education
Certificate - Tourism And Travel Management
WATTERSON
Pasadena, CA05-1993
Skills
- Customer Relations
- Managerial
- Accountable
- Detailed
- Adaptable
- Team leadership
- Relationship building
- Customer relationship management (CRM)
- Business development
LANGUAGES
Spanish | Advanced
Timeline
BDC DIRECTOR
Rusnak Auto Group
01.2024 - Current
INVENTORY MANAGER/FI MGR
Rusnak Mercedes Benz
09.2023 - 01.2024
FINANCE MANAGER
Rusnak Bentley/Rolls Royce/Porsche
02.2021 - 09.2023
INVENTORY MANAGER/BDC MANAGER
Rusnak Mercedes Benz
01.2003 - 02.2021
SALES ASSISTANT
Rusnak Mercedes Benz
09.2001 - 04.2003
RECEPTIONIST AND CASHIER SUPERVISOR
Rusnak Pasadena
01.2000 - 09.2001
RECEPTIONIST
Rusnak Pasadena
10.1998 - 01.2000
Certificate - Tourism And Travel Management
WATTERSON