Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Mellott

Summary

Customer service expert successful at navigating guest relations in a fast-paced environment, while maintaining meticulous standards in a team-oriented manner. Highly-motivated individual with significant enthusiasm for liberal arts, particularly regarding community centered approaches that emphasize inclusivity and learning.

Overview

9
9
years of professional experience

Work History

Writer, Editor/Copywriter

Dite
06.2019 - Current
  • Creating fresh and exciting content that effectively communicates the company's unique business plan in a clear and concise manner.
  • Regularly updating the company's website and social media content that reflects current trends and marketing strategies.
  • Establishing coherent writing techniques to ensure effective communication between the company and its targeted audience.
  • Developing clear and concise descriptions regarding the company's distinct business plan requires strategic planning and critical thinking to ensure their business model is effectively understood.
  • Creative problem solving, effective communication, extensive planning, and critical thinking have allowed me to become successful in a constantly changing industry.

Server

Cactus Club Cafe
04.2014 - Current
  • Ability to effectively communicate with staff members regarding company expectations and requirements.
  • Develop and maintain excellent customer service skills with both guests and coworkers.
  • Engaging in stimulating and positive conversation to create the ultimate guest experience.
  • Working collectively and effectively with other colleagues in a team environment.
  • Process-oriented capabilities have allowed for success in a high-paced and fluctuating environment.
  • Ability to navigate difficult conversations and situations in various circumstances.
  • Personality, dedication, work ethic, customer service, and attention to detail are vital when contributing to company success.

Team Representative

The Brick Invitational Hockey Tournament
07.2019 - 07.2022
  • Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to ensure efficient operations and maintain safe conduct among participants.
  • Collaborated with associated volunteers and parents in developing and instructing recreational activities.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.

Education

Bachelor of Arts - English

Grant MacEwan University
Edmonton, AB
06.2023

high school - undefined

Memorial Composite High
2011

Skills

  • Extensive customer service knowledge and skills
  • Proficient in evaluating and translating client needs
  • Clear and concise communication and writing skills
  • Well suited to work in a team environment or alone
  • Ability to maintain alpha-numerical files
  • Excellent attention to detail skills
  • Ability to navigate difficult situations and conversations
  • Resourceful critical thinker
  • Ability to problem solve in high paced and stressful situations
  • Extensive public speaking experience and program direction
  • Proficient in basic computer skills, website management, and social media content

Timeline

Team Representative

The Brick Invitational Hockey Tournament
07.2019 - 07.2022

Writer, Editor/Copywriter

Dite
06.2019 - Current

Server

Cactus Club Cafe
04.2014 - Current

Bachelor of Arts - English

Grant MacEwan University

high school - undefined

Memorial Composite High

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Sylvia Mellott