Sylvia Maria
Calgary,AB
Summary
Dynamic and multilingual professional with a proven track record in retail and research environments, including impactful volunteer work at Africa Centre Edmonton. Excelled in roles requiring exceptional interpersonal communication and analytical skills. Demonstrated reliability and a flexible approach, significantly enhancing team effectiveness and customer satisfaction. Fluent in English, French, Arabic, and Spanish, with a strong focus on delivering high-quality outcomes.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Retail Sales Associate
Volunteer
Africa Centre Edmonton
01.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted awareness with educational workshops and hands-on activities.
- Represented the organization positively and professionally while providing community with much-needed services.
- Strengthened volunteer team effectiveness by providing training sessions.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Research Assistant
Dr. Tareq Ismael
06.2018 - 01.2024
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Analyzed complex data sets to uncover critical insights, driving direction of research projects.
- Implemented rigorous quality control measures, elevating standard of research outputs.
- Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
- Translated research findings into actionable recommendations, influencing policy and practice.
Retail Sales Associate
MAC Cosmetics, Aveda Hair
06.2017 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Bachelor of Arts -
University of Leicester
Leicester, United Kingdom 05.2001 -
Skills
Flexible schedule
Stocking and receiving, store maintenance
Reliability and punctuality
Fluent in English, French, Arabic, Spanish
Timeline
Volunteer
Africa Centre Edmonton
01.2022 - Current
Research Assistant
Dr. Tareq Ismael
06.2018 - 01.2024
Retail Sales Associate
MAC Cosmetics, Aveda Hair
06.2017 - 10.2019
Bachelor of Arts -
University of Leicester
05.2001 -
Retail Sales Associate
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