Sylvia Luponio

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Reduced incoming call response time by implementing an effective call routing system.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.

• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

• Improved patient satisfaction by accurately filling prescriptions and providing thorough medication counseling.
• Streamlined pharmacy processes for increased efficiency with regular inventory management and organization of medications.
• Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
• Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
• Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

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• Enhanced patient comfort by providing gentle and thorough dental cleanings.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.

• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Enhanced patient comfort by providing gentle and thorough dental cleanings.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.