Sylvia Lujan
Vacaville
Summary
Dynamic professional with a proven track record in staff management and customer relationship management, honed at Global Gourmet Catering and other notable companies. Excelled in optimizing team performance and enhancing customer loyalty through effective communication and adaptability. Demonstrated expertise in inventory management and a commitment to exceeding expectations.
Overview
16
16
years of professional experience
Work History
Staffing Assistant
Global Gourmet Catering
05.2024 - Current
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Compiled employee records from individual departments to maintain central files.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Adhered to all health and safety regulations while serving food and beverages.
- Worked with banquet manager to coordinate event set up and schedule.
- Supported needs of 100+- person wait staff who attended to specific needs of countless customers daily for Glorbal Gourmet with social relevancy and intentionality.
Team Lead, Keyholder
Joanns Fabric and Crafts
09.2019 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Care Coordinator
Senior Helpers Napa
02.2009 - 11.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Associate of Applied Science - Medical Assistant
Institute of Business Technology
Santa Clara, CA07-2003
High School Diploma -
Archbishop Mitty High School
San Jose, CA06-1982
Skills
- Time management
- Staff management
- Customer relationship management (CRM)
- Drawer management
- Adaptability and flexibility
- Cash handling
- Inventory management
- Customer service
- Product merchandising
- Customer complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Staffing Assistant
Global Gourmet Catering
05.2024 - Current
Team Lead, Keyholder
Joanns Fabric and Crafts
09.2019 - Current
Care Coordinator
Senior Helpers Napa
02.2009 - 11.2015
Associate of Applied Science - Medical Assistant
Institute of Business Technology
High School Diploma -
Archbishop Mitty High School
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