Sylvia Mingo

• Patient Services lead for Labour relations and in 2024 successfully negotiated with COPE to develop new collective agreement
• Assume the operational day to day operational responsibilities of the Vice President during her absence
• Patient Services lead for business continuity and Incident management
• Build and maintain relationships and partnerships with Ontario Health teams, service providers, hospitals, and community partners to facilitate smooth transitions of patient care
• Established performance goals for the department and outlined processes for achievement
• Identified opportunities to improve business process flow and productivity
• Streamlined operations to maximize organization efficiency and patient satisfaction
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
• Facilitated cross-functional collaboration for improved decision-making processes within the organization
• Working with four other Directors in creating and designing the future model provincial for Navigation and Intake across and support for support for OHTs.

• Monitored office workflow and administrative processes to keep operations running smoothly
• Collaborated with East Toronto Health Partners OHT in implementing RECAP, Home2day and MGH2home programs
• Established and consistently monitored key performance indicators (KPIs) to assess departmental performance and areas for improvement
• Led Covid 19 vaccination campaign for homebound patients in partnership with UHN, City of Toronto, Toronto Public Health and Toronto Paramedics Services
• Co-lead key performance indicators (KPIs) dashboard for professional practice teams, facilitating collection of data and evaluation of productivity.

• Accountable for the daily operations and supervision of 100 employees and management of equipment and supplies
• Provide coaching and guidance to staff dealing with complex patient situations and case management concerns
• Drive staff development and growth by conducting competency assessments, formulating performance development plans, devising individualized learning plans, and offering continuous mentorship
• Ensure ongoing compliance with quality patient service delivery standards
• Analyze performance data proactively and implement initiatives to enhance operating efficiencies
• Successfully transitioned the HART and HART oncology teams to utilize CHRIS for all referrals, which has been scaled across all patient services teams and improved the collection of data
• Led the development of the intake referral queues, which has enhanced timely triaging and seamless workflow for the team
• Collaborated with Business Intelligence to create a scorecard for the Intake and Access team to support productivity and organizational KPIs.

• Co-led the development of the Initial Care Team queues, which enhanced timely triaging and increased productivity
• Collaborated with the health informatics team to create a scorecard for the Initial Care Team
• Successfully transitioned management and staff of the hospital-to-home program from William Osler to CCAC
• Co-led the development of a community field resource binder for the hospital-to-home program
• Collaborated with regional partners to set up the regional MSK/ hip and knee centralized intake.

Senior District Manager Community Matron- Camden NHS Provider Services,
London England (2009-2012)

District Nurse Manager -Hammersmith & Fulham Primary Care NHS Trust London England (2007-2009)