Sylvia J. Warnke
CALGARY
Summary
Innovative and goal-focused leader with a track record of developing effective solutions that enhance resident and customer care. Committed to continuous learning and skill development to positively impact service delivery. Recognized for fair negotiation skills and a strong commitment to professionalism and mutual respect.
Overview
20
20
years of professional experience
Work History
Site Administrator (Recruited for role)
Fraserview Retirement Community
(A KAIGO Senior Living Property)
06.2019 - Current
- Oversee day-to-day operations of a 200-bed privately operated long-term care facility
- Liaise with owner, senior leadership, and facility teams to ensure comprehensive service delivery
- Manage departmental budgets while collaborating with vendors to control operating costs
- Report to Vancouver Coastal Health regarding funding and compliance issues
- Set strategic goals and ensured timely delivery on all key deliverables
- Maintain strong relationships with staffing partners, residents, families, and vendors
- Administer current Essity account to optimize supply management
- Facilitate communication between departments to streamline operations effectively and support staff training initiatives to enhance service delivery standards
- Assist in budget management by tracking expenses and resource allocations
Business Development Representative BC/AB (RFR)
MediSystem Pharmacy
(A Shoppers Drug Mart Company)
10.2018 - 06.2019
- Develop relationships with targeted organizations to expand pharmacy facility management services in BC and Alberta
- Support sales and contract processes by collaborating with pharmacists to maintain existing and new business
- Enhance company visibility across both provinces through strategic outreach initiatives
Business Development Western Canada (RFR)
The Stevens Company Limited
(Long Term Care and Home Healthcare)
01.2014 - 07.2018
- Direct and manage major GPO contract delivery and serve as key contact for vendors and corporate accounts as a representative of a national distributor of medical supplies and health care solutions
- Implement corporate strategic plan, lead LTC and HHC team developing accelerated growth strategies and other innovative, cost-effective, and quality-driven solutions
- Work to improve relations with GPOs, especially Effective Pricing Solutions (EPS), and work with stakeholders to improve internal processes
- Oversee six BC and AB Account Managers, hire, and train staff
- Plan and implement sales incentives and conduct annual reviews
- Negotiate contracts and price agreements, develop and present financial and operational KPI analysis for Key Account partners
- Network to increase corporate visibility with potential customers
- Institute formalized contracts with signing bonuses to firm up LTC customer relations resulting in lower loss rates
- Negotiate long-term pricing with suppliers to minimize the impact of foreign exchange fluctuations
- Negotiate exclusive supplier contract with new Vancouver Island HHC retail outlet
- Refine product offerings to reduce customer cost and increase margins with no loss of quality
- Develop and roll-out Health and Wellness/Aides to Daily Living Program
- Directly responsible for creating a senior-specific AADL Product Catalog implemented in AL/IL locations as well as develop a National Incontinence program focused on seniors living at home
- Successfully implement new to market highly profitable Pen Needle to large Western Canada Pharmacy chain
Chief Operating Officer (RFR)
AdvoCare Health Services
(Home Healthcare Services Staffing Provider)
08.2011 - 12.2013
- Lead operations as a staffing provider for care home services with about 500 employees and $4M in revenues, oversee all levels of management, and provide face-to-face support to Owner/Operators and AdvoCare site staff
- Create operating strategies and help President determine yearly projections, potential growth opportunities, and long-term goals
- Participate in labour proceedings, mediation processes, and HEU/BCGEU collective agreement bargaining
- Direct restructuring that increase efficiencies and fosters a progressive and positive workplace culture
- Develop processes to track client retention levels
- Prepare Labour Market Opinions (LMOs) that show the need for foreign staff in various communities
Key Account Manager, Western Canada SK/AB/BC
SCA Personal Care
(Essity)
06.2009 - 08.2011
- Manage accounts in a highly respected Global company manufacturing TENA incontinence and skincare products currently with 80%+ of Canadian LTC, GPO, Shared Service Organizations (SSO) and HHC dealers
- Build relationships with a diverse range of customers including end-user clients, Home Care Dealers, and Senior Government/Chain and Facility management throughout Western Canada
- Develop distributor-specific Buy at Home “Wellness Package” program targeting retirement and assisted living communities
- Launch program in Western Canada and advise on future successful Canada-wide rollout
- Negotiate contracts and price agreements, develop and present financial review to Site Administrators and corporate Stakeholders
Territory Manager, Interior and Northern BC
SCA Personal Care
(Essity)
12.2005 - 06.2009
- Represent and manage well-established territory where TENA brand was the sole personal hygiene line utilized in facilities by major Health Authorities and +95% of private operators
- Increase sales, on average, 8-10% each year by positioning line extensions to customers as a way to save on and improve care
Education
Resident Care Aide Certificate -
ABC College (now NorQuest College)
01-1991
Licensed Practical Nurse Basic Program Certificate -
ABC College (now NorQuest College)
01-1991
Bachelor of Arts -
University of Western Ontario
04-1985
Bachelor of Arts -
Trent University
04-1983
Affiliations
Active Member and supporter of BC and AB Provincial and Private Seniors Associations.
Awards
SCA Personal Care, Circle of Excellence 2007, 2008
References
References are absolutely available.
Professional Development
- Computer Applications: Microsoft (Word, Excel, Publisher, etc), SAM tools, and B2B
- Various Crestcom, Nexient, and Blanchard Institute Courses including: Building Strategic Partnerships I and II, Think 1 Sales Training, Self-Situational Leadership Courses, Crestcom Management Course (Full year program)
- Numerous Wellness, Dementia and other healthcare related courses
- First-Aid, CPR/AED, and WCB Certifications
Professional Highlights
- Well-connected in both BC and AB, having strong relationships with Facility Owners and Operators, Key decision-makers in LTC, IL, AL as well as in the Home Care market.
- Negotiated resolution of significant ambiguities in contracts between employer and major Group Purchasing Organization (GPO) leading to LTC and HHC revenue increase of 13.6%.
- Developed a more sophisticated procurement platform enabling operators to offer in-home purchases to residents with potential revenues of about $3M.
- Introduced new developments in incontinence care to operators resulting in about 7% cost savings and efficiency gains.
- Maintained comprehensive company-wide QA program, passed all internal reviews and quickly resolved any or all issues raised by client licensing audits.
- Built staff educational intranet site to offer training modules to keep staff up-to-date.
- Revised Orientation programs that led to 5% increase in staff retention.
- Launched programs that reduced Sick and Overtime costs by over 5%.
- Grew territory revenues by between 10% and 15% annually.
- Led many new trials and product developments including successful launches of new products (Stretch Tab Briefs, FLEX).
- Led negotiations preparation, staff training and rolling out of a particular incontinence product series for an entire health authority.
Timeline
Site Administrator (Recruited for role)
Fraserview Retirement Community
06.2019 - Current
Business Development Representative BC/AB (RFR)
MediSystem Pharmacy
10.2018 - 06.2019
Business Development Western Canada (RFR)
The Stevens Company Limited
01.2014 - 07.2018
Chief Operating Officer (RFR)
AdvoCare Health Services
08.2011 - 12.2013
Key Account Manager, Western Canada SK/AB/BC
SCA Personal Care
06.2009 - 08.2011
Territory Manager, Interior and Northern BC
SCA Personal Care
12.2005 - 06.2009
Resident Care Aide Certificate -
ABC College (now NorQuest College)
Licensed Practical Nurse Basic Program Certificate -
ABC College (now NorQuest College)
Bachelor of Arts -
University of Western Ontario
Bachelor of Arts -
Trent University