SYLVIA JIMENEZ
Compton
Summary
High-performing, accomplished under deadlines and in dynamic conditions. Maintains smooth, successful site operations with well-coordinated administrative activities. Forward-thinking and resilient with site activities and team performance.
Overview
25
25
years of professional experience
Work History
Sheriff Station Clerk I
Los Angeles Sheriff's Department / Custody Division
01.2025 - Current
- Aid jailers with the completions of inmate bookings and assist with processing documents related to inmate status and release.
- Entering data into law enforcement databases, process reports and citations.
- Answering authorized law enforcement personnel with information requests via phone, email, fax, and in person.
- File and maintain department records, documents, and teletypes.
- Ensuring a consistently high level of professional skill.
- Prepare, processe, and transmit various reports.
- Attention to detail to ensure the accuracy of data entry and document processing.
- Follow departmental policies and procedures regarding confidential information and processing legal documents.
Site Administrator
Viapath/GTL
10.2021 - 01.2025
- Overlooking telecommunications systems for the Los Angeles Sheriff's Department.
- Coordinate maintenance and repairs for inmate phones.
- Dispatch technicians.
- Monthly site preventative maintenance visits.
- Performing customer service grievance investigations.
- Review and close cases daily, and drive tasks to completions.
- Coordinate training for on-site team members.
- Manage daily site responsibilities, including logistics coordination.
- Refer unresolved customer grievances to designated departments for further investigation.
- Adhere to subpoenas.
Account Receivables Specialist
Elite Lighting
12.2021 - 10.2022
- Billing and Invoice
- Revise and or cancel sales orders
- Updating customer credit accounts
- Resolve and handle billing inquiries/discrepancies via email or phone
- Issue monthly statements, quarterly reports and end of year sales reports.
Order Entry/ RMA Coordinator
Troy CSL Lighting
07.2021 - 11.2021
- Order Entry
- Custom Orders
- RMA Coordinator. Process replacements, refunds, credits, warranties. Update inventory.
Systems Support Specialist
PRUDENTIAL LIGHTING CORP
05.2009 - 10.2020
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Compute, record, and proofread data and other information, such as records or reports
- Complete and mail bills, contracts, policies, invoices, or checks
- Inventory and order materials, supplies, and services. Purchasing/ procurement of office supplies.
- Operate office equipment, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- 10 key, multiple phone lines
- Count, weight, measure, or organize materials
- Freight charges/Bill of Lading
- Expense and Commissions Reports
- Program LED Boards and Drivers
- MRP Systems
Insurance Sales Agent
AGENDA INSURANCE
12.2006 - 10.2007
- Sales in automobile insurance.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Handle multiple phone lines
- Calculate premiums and establish payment methods
- Confer with clients to obtain and provide information when claims are made on a policy
- Handle various cash/credit card transactions
- Make bank runs and deposits
- Oversee and train entry level agents.
Customer Sales Associate
JCPENNEY
09.2000 - 01.2007
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Place special orders or call other stores to find desired items
- Exchange merchandise and returns
- Open and close cash registers, counting money, separating charge slips, coupons, and vouchers, balancing cash drawers
- Open credit applications
- Answer questions regarding the store and its merchandise
- Clean shelves, counters, and tables.
- Organize and maintain stock room
Customer Service
RENA WARE
01.2006 - 10.2006
- Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customer complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Oversee contracts, prepare change of address records, or issue service discontinuance orders
Education
Drawing
EAST LOS ANGELES COMMUNITY COLLEGE
Monterrey Park, CA07.2001
Child Development
CALIFORNIA STATE UNIVERSITY OF LOS ANGELES
Los Angeles, CA04.2001
Skills
- Customer service
- Accounts Receivable
- Sales
- Inventory control
- 10 key typing
- Microsoft Excel
- Proofreading
- Organizational skills
- Order entry
- Expense Reports and Commissions
- Microsoft Word
- Bilingual
- Multi-line phone systems
- Data entry
LANGUAGE
Spanish
Native
Timeline
Sheriff Station Clerk I
Los Angeles Sheriff's Department / Custody Division
01.2025 - Current
Account Receivables Specialist
Elite Lighting
12.2021 - 10.2022
Site Administrator
Viapath/GTL
10.2021 - 01.2025
Order Entry/ RMA Coordinator
Troy CSL Lighting
07.2021 - 11.2021
Systems Support Specialist
PRUDENTIAL LIGHTING CORP
05.2009 - 10.2020
Insurance Sales Agent
AGENDA INSURANCE
12.2006 - 10.2007
Customer Service
RENA WARE
01.2006 - 10.2006
Customer Sales Associate
JCPENNEY
09.2000 - 01.2007
Drawing
EAST LOS ANGELES COMMUNITY COLLEGE
Child Development
CALIFORNIA STATE UNIVERSITY OF LOS ANGELES
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