SYLVIA JACKSON
Gardena
Summary
Dedicated professional with expertise in workflow efficiency and HIPAA compliance. Proven experience in customer relations, medical records retrieval, and coordination with healthcare facilities. Strong organizational and time management skills contribute to high service standards in fast-paced environments. Recognized for process improvement and effective management of complex processes.
Overview
27
27
years of professional experience
Work History
Independent Business Development
Self-employeed
Gardena
06.2025 - Current
- Evaluated business opportunities and vendor products to identify strategic alignment and potential growth.
- Streamlined workflows by implementing advanced AI tools, resulting in improved operational processes.
- Monitored industry trends through ongoing online education and training to inform business strategies.
Customer Service Representative
Compex Legal Services Inc.
Torrance
01.2021 - 05.2025
- Managed hundreds of active medical records retrieval requests for high-volume client account, ensuring timely processing and exceptional service.
- Coordinated retrieval process with healthcare facilities, law firms, and internal teams to ensure seamless communication and service delivery.
- Reviewed and verified incoming requests for accuracy, completeness, and HIPAA compliance, facilitating timely initiation of retrieval.
President & Founder
Bijou Royale (Self Employed)
San Pedro
06.2015 - 03.2021
- Coordinated vendor relationships and marketing initiatives to drive business growth.
- Oversaw budgeting, billing, and inventory management, ensuring accuracy in financial transactions.
- Managed daily business operations, enhancing customer communications, scheduling, invoicing, and order fulfillment.
- Delivered exceptional customer service while managing administrative functions and multiple responsibilities.
Front Office Medical Assistant
Cedars-Sinai (via Star Staffing Services)
Los Angeles
05.2006 - 05.2015
- Registered patients and verified insurance eligibility, ensuring accurate appointment scheduling.
- Processed co-payments and scheduled appointments, streamlining front office operations.
- Managed medical records requests while maintaining accurate electronic patient records.
- Processed insurance authorizations and collaborated with clinical staff, supporting effective patient care.
Billing & Coding Specialist
Glendale Radiology
Glendale
02.2002 - 04.2006
- Assigned ICD-9 and CPT codes based on operative reports and physician documentation, facilitating accurate billing.
- Managed medical billing accounts, resolving discrepancies to ensure timely claim resolutions.
- Verified eligibility and benefits for Medicare, Medi-Cal, PPO, HMO, and other commercial plans.
- Collaborated with physicians, insurance carriers, and internal staff to address coding issues, ensuring compliance with regulations.
Medical Records Coder
UCLA Medical Center
Los Angeles
04.1999 - 01.2002
- Assigned CPT and ICD-9 codes for outpatient laboratory tests, ensuring compliance with regulations and accuracy of documentation to support patient care.
- Reviewed medical documentation for coding accuracy and adherence to healthcare guidelines, contributing to quality assurance in medical records.
- Maintained confidentiality of patient health information while managing accurate medical records.
- Collaborated with laboratory and administrative staff to expedite processing of patient records, enhancing workflow efficiency.
Education
Professional Certificate - Small Business Management & Entrepreneurship
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
M.D. - Master of Health Administration (MHA)
University of Phoenix
AAPC Medical Coding Program Completion -
University of California, Los Angeles
Skills
- Sales Strategy Development
- Lead Generation
- Client Needs Assessment
- Market Analysis
- Digital Marketing
- Regulatory Compliance
- Performance Metrics
- Process Improvement
- Workflow optimization
- MS office
- Time management
- Problem Solving
- Detail orientation
- Customer Relations
Timeline
Independent Business Development
Self-employeed
06.2025 - Current
Customer Service Representative
Compex Legal Services Inc.
01.2021 - 05.2025
President & Founder
Bijou Royale (Self Employed)
06.2015 - 03.2021
Front Office Medical Assistant
Cedars-Sinai (via Star Staffing Services)
05.2006 - 05.2015
Billing & Coding Specialist
Glendale Radiology
02.2002 - 04.2006
Medical Records Coder
UCLA Medical Center
04.1999 - 01.2002
Professional Certificate - Small Business Management & Entrepreneurship
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
M.D. - Master of Health Administration (MHA)
University of Phoenix
AAPC Medical Coding Program Completion -
University of California, Los Angeles