Sylvia Hurtado
Ventura
Summary
Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care.
Overview
29
29
years of professional experience
Work History
Medical Office Manager
Miramar Eye Specialists Medical Group
03.2011 - Current
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Hired, trained and supervised employees to maintain team of high performers.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Ordered all medical and office supplies and kept check on inventory levels.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Surgery Coordinator
Miramar Eye Specialists Medical Group
03.2011 - Current
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
- Obtained payments from patients and scanned identification and insurance cards.
Billing Coordinator
Miramar Eye Specialists Medical Group
03.2002 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Referred past due payments to collections department.
- Audited and corrected billing and posting documents for accuracy.
Front Desk Receptionist
Miramar Eye Specialists Medical Group
03.1996 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Ventura College
Ventura, CASkills
- Strong work ethic
- Effective multitasking
- Deadline oriented
- Professional telephone etiquette
- Office administration
- Patient scheduling management
- Staff scheduling
- Month-end closing procedures
- Office workflow support
- Customer service
Languages
Spanish
Timeline
Medical Office Manager
Miramar Eye Specialists Medical Group
03.2011 - Current
Surgery Coordinator
Miramar Eye Specialists Medical Group
03.2011 - Current
Billing Coordinator
Miramar Eye Specialists Medical Group
03.2002 - Current
Front Desk Receptionist
Miramar Eye Specialists Medical Group
03.1996 - Current
Ventura College
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