Overview
Work History
Education
Skills
Objective
Certification
Timeline
Generic

SYLVIA DOMARADZKI

Toronto,Ontario

Overview

7
7
years of professional experience
1
1
Certification

Work History

Specialty Sports Instructor (Tennis)

City of Toronto, Parks and Recreation
09.2023 - Current
  • Plan, organize and lead specialized instructional sports programs.
  • Evaluate participants and complete progress reports.
  • Store equipment in a safe and secure location.
  • Perform administrative tasks to support the program.
  • Interact with staff, parents and participants to provide program information.
  • Develop and prepare an individual or team for competition.
  • Follow the principles of Healthy Child Development (HIGH FIVE®) in the planning and delivery of programs.
  • Ensure that program facilities, equipment and supplies meet Health and Safety standards.
  • Take action to deal with incidents, problems and emergencies and comply with Divisional/City policies and procedures.
  • Attend and participate in meetings and training sessions.

Senior Service Officer

Bank of Montreal
12.2021 - Current
  • Repairing and verifying wire payments
  • Ensuring wire payments are processed with no process errors
  • Receiving payments in differing currencies and manually keying funds into correct currency in alignment with the customer’s bank account
  • Working through request queues with both speed and accuracy
  • Ability to work with minimum supervision
  • Function as a problem solving resource for more junior staff
  • Assisted management in identifying areas for improvement within operations, leading to increased efficiency across departments.

Operations Officer/Disputes Specialist

Royal Bank of Canada
01.2021 - 12.2021
  • Handled Visa and MasterCard disputes and initiated chargebacks for a variety of reasons, including Fraud
  • Initiated and completed chargebacks through Visa Resolve Online and MasterCard Online systems
  • Maintained documentation and cardholder correspondence through proper filing and investigation
  • Determined the rights of cardholders by adhering to VISA International Operating Regulations & MasterCard Worldwide Operating Regulations
  • Provided professional customer service to inbound/outbound client calls related to charges on their Personal, Business & Commercial Cards.

Client Advisor

Royal Bank of Canada
01.2018 - 01.2021
  • Main duties involved handling debit and credit transactions, answering to customer inquiries, and ensuring reconciliations and settlements are processed accordingly
  • Adhered to regulations (AML, CDIC) and internal controls to perform transactions for personal and business clients
  • Effectively and consistently advised clients on signing in to digital channels in accordance to corporate goals for online banking and mobile enablement
  • Contributed to team results by spotting opportunities to offer additional advice and working with RBC partners
  • Achieved over 500,000 sales volume in the second quarter of 2020

Bookkeeper/Administrative Assistant

Archdiocese of Toronto (St. Mary’s Polish Parish)
01.2018 - 01.2021
  • Main duties included completing creating invoices as well as managing payroll for the Parish
  • Gathering and calculating data; preparing bank reconciliations and financial reports for use by the Parish and Diocese
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Interacting with parishioners as well as external vendors/clients on a regular basis, cultivating strong professional relationships

Banking Advisor

Royal Bank of Canada
05.2020 - 10.2020
  • 6 Month COVID-19 Project
  • Focused on helping clients, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
  • Created and maintained long-term relationships with clients in order to achieve sales goals while representing the bank in a positive manner
  • Assisted and educated clients with using digital capabilities
  • Cultivated and maintain relationships with partners to work as one RBC team
  • One of the first 200 Client Advisors to be chosen as part of the COVID-19 national project

Education

Bachelor of Arts - Sociology

Ryerson University
Toronto, ON
2017

Skills

  • Effective organizational and communication skills demonstrated through years of experience, interacting with diverse group of people in various working environments
  • Demonstrates ability to use good judgment and to make decisive and independent decisions; and to work collaboratively as a team member
  • Ability to build strong relationships with clients and colleagues, as well as delivering superior client experience
  • Strong analytical and critical thinking skills
  • Data entry as well as payroll processing using Quickbooks
  • Proficient in Microsoft Office products and solid knowledge of banking applications such as CCSA, OnDemand, GL’s, TS2, CART, VROL, MasterCard/VISA Online

Objective

It is my intent to obtain a position within the City of Toronto where my prior customer service experience, personal ability and a commitment to professionalism will add great value to the organization.

Certification

Standard First Aid & CPR Level C/AED - January 2023


Healthy Child Development (HIGH FIVE®) -August 2023


NCCP Level 1-September 2023

Timeline

Specialty Sports Instructor (Tennis)

City of Toronto, Parks and Recreation
09.2023 - Current

Senior Service Officer

Bank of Montreal
12.2021 - Current

Operations Officer/Disputes Specialist

Royal Bank of Canada
01.2021 - 12.2021

Banking Advisor

Royal Bank of Canada
05.2020 - 10.2020

Client Advisor

Royal Bank of Canada
01.2018 - 01.2021

Bookkeeper/Administrative Assistant

Archdiocese of Toronto (St. Mary’s Polish Parish)
01.2018 - 01.2021

Bachelor of Arts - Sociology

Ryerson University

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SYLVIA DOMARADZKI