Sylvia Canto
Cerritos
Summary
Seasoned professional with 24 years of experience, including direct customer service in a call center environment and client satisfaction enhancement. Skilled in data verification, problem resolution, and providing clear client guidance. Seeking Customer Service Representative role to leverage extensive background in client communication and support.
Overview
26
26
years of professional experience
Work History
Receptionist/Office Admin Asst. Export Dept
Certified Waste Solutions
Anaheim, CA
10.2024 - 02.2026
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized filing system for client records and correspondence.
- Implemented office supply inventory management, reducing costs through vendors.
- Assisted in preparing and reviewing essential export documents such as commercial invoices, packing lists, certificates of origin, and bills of lading.
- Documented and uploaded photos of loading material quality and container seals to ensure accurate load records.
- Enhanced broker updates to guarantee transparency and compliance standards.
- Trained new staff on reception protocols and customer service standards.
- Resolved customer inquiries promptly, fostering positive relationships with customers and brokers.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing document
- Managed entry of incoming checks into Excel to maintain up-to-date financial records.
- Organized and submitted export invoices and accompanying photos to ensure compliance with broker requirements.
- Generated invoices using Excel for cash customers.
Office Admin/ Tax Preparer
Durons
01.2012 - 09.2024
- Produced work papers, tax projects, and estimated payments, ensuring accuracy and compliance with financial regulations.
- Calculated form preparation fees based on return complexity, optimizing processing time and client billing.
- Verified data entry and form totals, identifying and correcting mathematical or procedural discrepancies.
- Provided clients with clear guidance and information for accurate tax form completion, enhancing client understanding and satisfaction.
Workers Compensation Insurance Rep
State Compensation Insurance Fund
06.2003 - 12.2011
- Explained insurance document details to clients and brokers, enhancing their understanding and satisfaction.
- Processed new business applications and managed essential documentation, including title paperwork and insurance claims, with a focus on professional issue resolution.
- Implemented marketing strategies and conducted phone consultations, contributing to an increase in client base and successful underwriting approvals.
- Provided customer service in a call center environment, addressing inquiries and facilitating communication.
Office Assistant/ receptionist
Caltrans-legal division
05.2000 - 06.2003
- Provided administrative support to improve departmental efficiency.
- Managed incoming calls, serving as the first point of contact for a large team of legal professionals.
- Organized scheduling for legal staff, facilitating the smooth coordination of meetings and court dates.
- Maintained databases through meticulous data entry, ensuring the integrity of legal records.
- Processed a high volume of legal correspondence, ensuring timely distribution and filing.
- Monitored and maintained office supply levels, guaranteeing availability of necessary materials.
Education
High School Diploma - Communications
Cerritos Community College
Cerritos, CA05.2025
Skills
- Excellent Communication Skills, Verbal and Written
- Extensive Customer Service Skills; Over 18 Years of Experience
- 8 Years Underwriting Experience With in-Depth Knowledge & Understanding of Regulations
- Fluent in English, and Intermediate Spanish
- Typing Abilities: 45 Wpm, Data Entry 10 Key Skills
- Computer Knowledge in Outlook, Windows & Microsoft Word
- Patience
- Effective Communication
- Time Management
- Active Listening
- Conflict Resolution
- Empathy
- Problem-Solving
- Data Entry
- Customer Relationship Management (CRM) Software Knowledge
- Technical Proficiency
Timeline
Receptionist/Office Admin Asst. Export Dept
Certified Waste Solutions
10.2024 - 02.2026
Office Admin/ Tax Preparer
Durons
01.2012 - 09.2024
Workers Compensation Insurance Rep
State Compensation Insurance Fund
06.2003 - 12.2011
Office Assistant/ receptionist
Caltrans-legal division
05.2000 - 06.2003
High School Diploma - Communications
Cerritos Community College