Sylvia Baez
Bakersfield
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Bartender Supervisor
Just Wing It
11.2020 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Debt Collection Specialist
Account Resolution Group
05.2017 - 03.2020
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
- Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Analyzed customer financial records to determine appropriate payment plan.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA05-2016
Skills
- Engaging personality
- Patience and persistence
- Call center experience
- Time management
- Multitasking
- Goal oriented
- Organizational skills
- Excellent communication
Timeline
Bartender Supervisor
Just Wing It
11.2020 - Current
Debt Collection Specialist
Account Resolution Group
05.2017 - 03.2020
High School Diploma -
Golden Valley High School
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