Sylvia Asimi
Markham,Ontario
Summary
●Professional and highly organized administrative specialist with experience in corporate reception, office coordination, and customer service. Skilled in managing front desk operations, scheduling, correspondence, and records management with a high level of accuracy and professionalism. Recognized for strong communication skills, a polished and welcoming presence, and the ability to manage multiple priorities while supporting efficient day-to-day operations. Committed to delivering excellent client service and contributing to a well-run, professional office environment.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Office Cleaner Building Maintainance
Limen Group Const. Ltd
06.2023 - 04.2024
- Performed cleaning and floor care (dusting, vacuuming, mopping, polishing) in offices, suites, entrances, restrooms, and common areas.
- Collected waste and maintained supply inventory, ensuring compliance with disposal protocols.
- Conducted routine inspections, reported deficiencies, and upheld hygiene standards in high-traffic areas.
- Monitored exterior grounds, parking lots, and waste/smoking zones, removing litter and debris.
Cleaner Supervisor
Jukebox Live Resto-Lounge
11.2011 - 11.2020
- Oversaw sanitation and floor care using eco-friendly products in compliance with WHMIS and infection-control standards.
- Conducted daily facility inspections, completing checklists and reporting maintenance needs.
- Supported workplace health and safety initiatives; managed waste, recycling, and hazardous materials.
- Consistently recognized for maintaining exceptional cleanliness in washrooms and lounges.
Operations Administrator
Walmart Canada
10.2005 - 06.2020
- Assisted in budget planning; managed costs for vendors, equipment, and supplies.
- Maintained corporate files, budgets and records for various store accounts, supporting audits, training, and system updates.
- Managed inventory efficiently, minimizing carrying costs while preventing stockouts and overstocking to maintain optimal stock levels.
- Supported data analysis reporting identifying trends, reduce losses, and improve sales performance.
- Managed order tracking systems and maintained documentation to ensure timely processing, shipment, and delivery.
- Assisted Human Resource department with recruitment mentorship, training and onboarding new hires as necessary.
- Handling all mail deliveries and packages including sorting, distributing and scheduling courier pickups as needed.
- Supporting various departments by assisting with administrative tasks such as filing, data entry, photocopying, printing, organizing paperwork and files etc.
- Maintain a professional and welcoming atmosphere at all times.
- Oversaw office, staff, and retail inventory; managed ordering and tracked stock levels through the POS system to maintain optimal supply.
- Conducted inventory and financial audits to ensure accuracy and compliance with company standards; reduced shrinkage by monitoring stock levels and identifying discrepancies.
- Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
Customer Service Manager
Walmart Canada
10.2004 - 10.2005
- Greet, issue visitor passes and communicate effectively via phone, text and email with guests assisting both inbound and outbound communication.
- Managed customer service operations, including complaints, orders, and returns in compliance with Walmart policies.
- Designed and implemented a customer survey program to improve service quality.
- Directed calls on a multi-line switchboard and respond to inquiries in a positive, professional manner
- Supported front-end audit procedures and assisted with inventory preparation to maintain accurate records and operational efficiency.
- Led the recruitment and training of associates, providing mentorship and coaching to optimize performance.
- Building business relationships with customers via instore, over the phone or email.
- Processing customer orders, returns, assisting with product reccomendations using Walmarts System.
- Communicate with management for all potential customer issues and/or concerns when needed.
Education
Ontario Academic Courses Diploma (O.A.C. Grade 13) -
David and Mary Thomson Collegiate Institute
Scarborough, ON 09.1994 - 06.1999
Skills
●Customer Service & Client Relations
●Strong Communication Skills
●Microsoft Office (Word, Excel, Outlook)
●Microsoft Teams
●Data Entry & Recordkeeping
●Organizational & Scheduling Skills
●Complaint Resolution & Problem Solving
●Inventory Management & Purchase Orders
●Financial Reporting & Administrative Support
●Team Coordination & Staff Support
●Social Media Platforms (Instagram, Facebook, etc
●WHMIS Compliance
●Waste Management
●Vendor Negotiation
Certification
●Anti-Money Laundering & Fraud Detection●WHMIS Certification
●Advanced Emergency First Aid & CPR AED●Health & Safety Awareness in 4 Steps
Timeline
Office Cleaner Building Maintainance
Limen Group Const. Ltd
06.2023 - 04.2024
Cleaner Supervisor
Jukebox Live Resto-Lounge
11.2011 - 11.2020
Operations Administrator
Walmart Canada
10.2005 - 06.2020
Customer Service Manager
Walmart Canada
10.2004 - 10.2005
Ontario Academic Courses Diploma (O.A.C. Grade 13) -
David and Mary Thomson Collegiate Institute
09.1994 - 06.1999