Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Adrain

Carleton Place

Summary

Dynamic professional with extensive experience in small business operations and customer service,


Proven ability to enhance client satisfaction and drive business growth through effective decision-making and marketing strategies. Skilled in multitasking and organization, with a strong focus on team collaboration and performance improvement.


Hardworking and passionate job seeker with strong organizational skills eager to learn and secure possible employment within your company.

Overview

25
25
years of professional experience

Work History

Co-Owner

The Three Little Ladies Cleaning Company
07.2023 - Current
  • Assisted in daily operations, ensuring smooth workflow and client satisfaction.
  • Provided administrative support by organizing schedules and maintaining records of transactions.
  • Engaged customers to gather feedback, contributing to service improvement initiatives.
  • Supported marketing efforts through social media engagement and content creation.
  • Collaborated with team members to develop strategies for improving service efficiency.
  • Adapted quickly to changing environments, demonstrating flexibility in handling diverse tasks.

Cleaner

King and Queen Bee Cleaning
08.2020 - 06.2023
  • Maintained cleanliness and organization in assigned areas following safety and sanitation protocols.
  • Operated cleaning equipment including vacuums, buffers, and steam cleaners efficiently.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Assisted in training new staff on proper cleaning techniques and safety procedures.
  • Developed efficient cleaning checklists to improve task consistency and accountability among team members.
  • Collaborated with team members to ensure timely completion of cleaning schedules.

Server

Tim Horton's
10.2018 - 02.2019
  • Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
  • Maintained knowledge of menu items and specials, enhancing guest dining experiences through recommendations.
  • Trained new servers on restaurant protocols and best practices, fostering a cohesive team environment.
  • Managed cash register operations accurately, ensuring precise transaction processing and balanced cash drawers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Assistant Manager

The Shoe Company
01.2006 - 02.2008
  • Led team in executing daily operational tasks, ensuring adherence to company policies and procedures.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Manager, Department Head, Shipping& Receiving

Giant Tiger
10.2000 - 02.2008
  • Oversaw project timelines, ensuring deliverables met quality standards and deadlines consistently.
  • Facilitated communication between departments to promote collaboration and achieve common goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.

Education

Diploma - Law Enforcement

Everest College
Ottawa, ON
02-2013

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Workforce management
  • Staffing
  • Business growth
  • Multitasking and organization
  • Marketing expertise

Timeline

Co-Owner

The Three Little Ladies Cleaning Company
07.2023 - Current

Cleaner

King and Queen Bee Cleaning
08.2020 - 06.2023

Server

Tim Horton's
10.2018 - 02.2019

Assistant Manager

The Shoe Company
01.2006 - 02.2008

Manager, Department Head, Shipping& Receiving

Giant Tiger
10.2000 - 02.2008

Diploma - Law Enforcement

Everest College

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Sylvia Adrain