Sylvester Uagbale
Mississauga,ON
Summary
Dynamic Account Manager with a proven track record at Jovestar Insurance Brokers Limited, excelling in client relationship management and strategic planning. Skilled in leveraging customer service and sales development to boost client retention and revenue. Recognized for outstanding service and teamwork, consistently exceeding targets through effective client engagement and upselling strategies.
Overview
16
16
years of professional experience
Work History
Account Manager
Jovestar Insurance Brokers Limited
01.2020 - 04.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Fin Insurance Company Limited
01.2008 - 07.2017
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Education
Master of Arts - Educational Administration And Management
Nasarawa State University
Keffi10-2023
Post-Graduate Diploma - Educational Management
Usmanu Danfodiyo University
Sokoto09-2012
Higher National Diploma - Insurance
Lagos State Polytechnic
Ikorodu, Lagos07-1999
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Strategic planning
- Goal oriented
- Sales development
- Networking skills
- Documentation and reporting
Languages
English
Full Professional
Timeline
Account Manager
Jovestar Insurance Brokers Limited
01.2020 - 04.2024
Account Manager
Fin Insurance Company Limited
01.2008 - 07.2017
Master of Arts - Educational Administration And Management
Nasarawa State University
Post-Graduate Diploma - Educational Management
Usmanu Danfodiyo University
Higher National Diploma - Insurance
Lagos State Polytechnic
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