SYLVESTER ONUORAH
Orléans,ON
Summary
5 + years of experience as a Personal Support Worker Ability to communicate and work with vulnerable adults and youth with varying degrees of autism, dementia and/or other mental health conditions. Thorough knowledge of mental health and/or developmental services Proven ability to embrace change and quickly learn and adapt to new processes. Demonstrated proficiency in efficiently managing time and prioritizing tasks to meet deadlines and achieve optimal productivity. Excellent verbal and written communication skills, able to convey information to various stakeholders in a clear and concise manner. Ability to identify and solve complex problems in a timely and effective manner.
Overview
9
9
years of professional experience
Work History
Volunteer Researcher (CPAR)
Volunteer Researcher (CPAR)
Ottawa
02.2024 - Current
- support physician engagement activities and information dissemination with CPAR Canada team.
- support medical and international development research in report development
- Support medical and international development research in proposal development
- support medical and international development research in project planning
Customer Service Rep/ Technical support (Call Center)
MSI Corp (Bell Canada)
Toronto, Canada
01.2024 - 04.2024
- Experienced in working under pressure with a high volume of calls
- Experienced in providing great customer service to a wide variety of clients across Canada
- Experienced in working in environments requiring high levels of concentration for extended periods
- Assist field technicians on-site, troubleshooting hardware, software updating
- Handle account maintenance updating client information
- Run speed test to make sure clients get full internet speed and correct usage of the product
- Determine service qualification (Internet, Phone, TV, with Dry loop, Wet loop access line
- Create Brand new & move orders according to service location and qualification
- Follow-up with client & create reports, dispatch technician according to business service levels
- Experienced in solving problems and managing conflicts of various types
- Experienced in making judgemental decisions and analytical thinking
- Experienced in representing the Bell brand and displaying strong professionalism
- Experienced dealing with the public at different levels (over the phone and by e-mail).
Developmental Support Worker
Kennedy House Youth Services
Toronto, Canada
01.2024 - 04.2024
- Implemented creative strategies for skill development, adapting techniques to suit each client’s unique learning style
- Assist clients with daily chores
- Administration of medication and documenting in marksheet
- Work one on one with clients
- Advocated for client rights within various settings, promoting an inclusive society that values diversity
- Enhanced client independence by implementing personalized support plans tailored to individual needs
- Facilitated communication between clients and external service providers, ensuring access to necessary supports and resources
- Helped clients navigate public transportation systems, increasing their ability to travel independently within the community
- Guided developmentally disabled adults through customized day programs
- Documented client progress and activities in accordance with agency policies and procedures
- Preparing meals for the client on a daily basis.
Personal Support Worker
Federal Medical Centre Gusau
Zamfara State, Nigeria
01.2015 - 01.2022
- Assisted with Meals: Prepared meals according to clients' dietary needs and preferences, fed clients who required assistance, and assisted with feeding tubes if necessary
- Provided Personal Care: Assisted clients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and mobility
- Administered Medication: Dispensed medications according to prescribed dosages and schedules, and documented medication administration accurately
- Monitored Health: Observed and monitored clients' physical and mental health status
- Supported Daily Activities: Assisted clients with household chores, laundry, light housekeeping, and ran errands as needed
- Provided Emotional Support: Offered companionship, conversation, and emotional support to clients
- Documented Care: Maintained accurate and detailed records of care provided, including daily activity logs, medication records, and incident reports
- Ensured Safety: Identified and mitigated potential safety hazards in the client's environment
- Continued Education: Participated in ongoing training and professional development activities to stay
Assistant Cook
Federal Medical Centre Gusau
Zamfara State, Nigeria
01.2018 - 01.2020
- Prepared ingredients for cooking according to recipes and portion specifications
- Assisted head chef in meal preparation and presentation
- Operated kitchen equipment such as grills, fryers, and ovens
- Maintained cleanliness and organization of kitchen workstations
- Stocked and rotated food supplies to ensure freshness
- Followed proper food safety and sanitation procedures
- Collaborated with kitchen staff to ensure smooth workflow during busy periods
Education
Essor College
03.2024
03.2024
02.2024
01.2024
University of Ilorin
References
Available on request
Timeline
Volunteer Researcher (CPAR)
Volunteer Researcher (CPAR)
02.2024 - Current
Customer Service Rep/ Technical support (Call Center)
MSI Corp (Bell Canada)
01.2024 - 04.2024
Developmental Support Worker
Kennedy House Youth Services
01.2024 - 04.2024
Assistant Cook
Federal Medical Centre Gusau
01.2018 - 01.2020
Personal Support Worker
Federal Medical Centre Gusau
01.2015 - 01.2022
Essor College
University of Ilorin
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