Sylvester Okolo
Brandon,MB
Summary
Dynamic professional with a proven track record at BEDC Electricity Plc, excelling in member service and sales with a keen ability to address and resolve customer inquiries, enhancing satisfaction levels. Demonstrates exceptional communication skills and a solid understanding of banking products. Achieved significant contributions to team goals through effective problem-solving and time management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Service Representative
BEDC Electricity Plc
Benin City, Edo State
11.2019 - 08.2024
- Assist over 100+ members daily by addressing account inquiries, processing transactions, and providing information on available financial products.
- Resolve member concerns regarding account balances, transactions, fees, and more, ensuring a high level of satisfaction.
- Support the opening and maintenance of new accounts, including checking, savings, and loan accounts.
- Collaborate with team members to meet and exceed monthly service and sales goals, contributing to the branch's overall performance.
- Educate members on online banking services, ensuring proper usage and troubleshooting when necessary.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Responded promptly to emails from members seeking assistance.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Associate
LAPO Microfinance Bank
Benin City, Edo State
08.2016 - 09.2019
- Managed daily account inquiries, including balance updates, transaction inquiries, and account transfers.
- Provided detailed explanations of bank policies, loan options, and financial products to assist customers in making informed decisions.
- Assisted with ATM issues and debit card inquiries, ensuring swift resolution to minimize customer frustration.
- Handled sensitive customer information with discretion, maintaining high levels of confidentiality and security.
- Worked collaboratively with branch management to streamline operational processes and improve customer satisfaction.
- Addressed customer questions and concerns regarding products and services.
- Updated databases with new and modified customer data.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Answered phone calls from customers promptly and courteously.
- Educated customers on special loan opportunities and company offerings.
Retail Sales Associate
Market Square Supermarket
Benin City, Edo
01.2014 - 07.2016
- Engaged with customers to understand their technology needs and provided personalized product recommendations.
- Processed sales transactions, returns, and exchanges while maintaining accurate records.
- Assisted with inventory management, including restocking and organizing products on the sales floor.
- Delivered outstanding customer service to ensure repeat business and positive customer experiences.
- Operated point-of-sale systems accurately to process payments from customers.
- Promoted special offers and discounts to encourage additional purchases.
- Computed purchases and received and processed cash or credit payment.
- Answered customer inquiries regarding product features, pricing, and availability.
Intern, Customer Relations
Goldlink Insurance Plc
Benin City , Edo
12.2012 - 01.2014
- Supported the customer relations team by handling member inquiries regarding insurance policies and claims.
- Assisted in resolving customer complaints and issues by coordinating with internal departments for timely solutions.
- Provided administrative support by organizing member documents, processing claim forms, and updating customer databases.
- Helped improve customer satisfaction by offering timely and informative responses to policy-related questions.
Education
Associate of Applied Science - Medical Administration
Assiniboine Community College
Brandon, None04-2026
Associate of Applied Science - Business Administration And Management
Federal Polytechnic, Auchi
Auchi, Edo State02-2021
Associate of Applied Science - Business Administration And Management
Federal Polytechnic, Auchi
Auchi, Edo State11-2016
Skills
- Excellent communication and interpersonal skills
- Microsoft Office Suite
- Strong attention to detail
- Problem-solving abilities
- Knowledge of banking and financial products
- Ability to handle sensitive customer information confidentially
- Time-management
Certification
- First Aid & CPR
Languages
English
Professional
Timeline
Member Service Representative
BEDC Electricity Plc
11.2019 - 08.2024
Customer Service Associate
LAPO Microfinance Bank
08.2016 - 09.2019
Retail Sales Associate
Market Square Supermarket
01.2014 - 07.2016
Intern, Customer Relations
Goldlink Insurance Plc
12.2012 - 01.2014
- First Aid & CPR
Associate of Applied Science - Medical Administration
Assiniboine Community College
Associate of Applied Science - Business Administration And Management
Federal Polytechnic, Auchi
Associate of Applied Science - Business Administration And Management
Federal Polytechnic, Auchi
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