Sylvens Bellanton
Hemet
Summary
Operational Manager with 14+ years of experience in the service industry, excelling in strategic schedule management and team development. Demonstrates expertise in enhancing operational efficiency and compliance, with a proven track record of boosting customer satisfaction and performance metrics. Ready to leverage extensive skills in emergency response protocols and crew leadership for impactful operational excellence. Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operational Manager
Applebee's
Hemet
09.2021 - Current
- Presented performance and productivity reports to supervisors.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Developed and implemented operational policies and procedures to meet organizational objectives.
- Addressed customer concerns with suitable solutions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified opportunities for process improvement in order to increase productivity levels.
Chef's Assistant
Cheesecake Factory
Temecula
10.2018 - 08.2021
- Stored food in designated containers and storage areas to prevent spoilage.
- Checked raw and cooked food to identify potential problems with quality and food safety.
- Tested recipes to meet company's standards for flavor, appearance and texture.
- Ensured that all food items were stored properly according to health regulations.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
- Informed kitchen staff of schedules and delegated appropriate duties to improve efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Front of House Supervisor
Chili's
Temecula
10.2017 - 06.2019
- Streamlined front house operations, enhancing customer satisfaction and efficiency
- Monitored compliance with health regulations, ensuring a safe dining experience
- Trained and mentored new staff, fostering a collaborative team environment
- Implemented innovative strategies to increase repeat customer rates
- Led team to exceed service goals, creating an engaging atmosphere for guests
Operational Manager
Panera Bread
Hemet
09.2015 - 11.2017
- Oversaw process optimization, meticulously boosting Panera's client satisfaction.
- Executed leadership initiatives that boosted customer satisfaction by fostering a positive service experience.
- Managed inventory with precise tracking, reducing waste and cutting costs
- Revamped kitchen processes, introducing scalable solutions that boosted output.
- Fostered a collaborative kitchen environment, significantly lowering staff turnover.
- Established enhanced quality control practices to lower operational mistakes.
- Boosted customer satisfaction by spearheading a team training initiative.
BOH Supervisor
Buffalo Wild Wings
Chino Hills
02.2015 - 08.2015
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Coached staff on strategies to enhance performance and improve customer relations.
General Manager
Johnny Rockets LLC
Queens
10.2007 - 01.2015
- Monitored progress by establishing plans, budgets, and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Delegated work to staff, setting priorities and goals.
- Reviewed existing workflows, implementing new strategies to enhance overall efficiency.
- Analyzed market trends to inform business decisions and strategy.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed, and hired qualified staff for open positions.
Education
Associate of Science - Criminal Justice
Queens community college
Queens, NY06.2015
Associate of Arts - Hospitality management
Culinary training Institute
New York, NY06.2010
High School Diploma - Culinary Arts
August Martin High
Jamaica, NY06.2009
Skills
- Operational efficiency
- Staff training
- Inventory management
- Customer service
- Quality control
- Budget management
- Time management
- Performance improvements
- Business strategy
- Budgeting and forecasting
Languages
- Creole
- Spanish
Languages
Spanish
Elementary
English
Native/ Bilingual
Certification
- Servsafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
Timeline
Operational Manager
Applebee's
09.2021 - Current
Chef's Assistant
Cheesecake Factory
10.2018 - 08.2021
Front of House Supervisor
Chili's
10.2017 - 06.2019
Operational Manager
Panera Bread
09.2015 - 11.2017
BOH Supervisor
Buffalo Wild Wings
02.2015 - 08.2015
General Manager
Johnny Rockets LLC
10.2007 - 01.2015
Associate of Science - Criminal Justice
Queens community college
Associate of Arts - Hospitality management
Culinary training Institute
High School Diploma - Culinary Arts
August Martin High
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