Sylvana Orellana M
Etobicoke,Ontario
Summary
Dynamic cannabis retail professional with comprehensive knowledge of AGCO regulations, OCS operations, and daily store procedures. Proven leadership abilities foster team performance while ensuring a compliant, organized, and customer-centric environment. Expertise in inventory management, merchandising, strategic selling, and conflict resolution contributes to a solid track record of enhancing workflow efficiency and elevating customer satisfaction. Equipped with exceptional communication skills and a steadfast commitment to high operational standards.
Overview
8
8
years of professional experience
7
7
Certification
2
2
years of post-secondary education
Work History
CANNABIS DISPENSARY KEYHOLDER
ONE PLANT
06.2024 - Current
- Strong understanding of AGCO regulations, consistently enforcing proper ID verification, compliant record-keeping, cannabis handling, and inventory procedures.
- Ensured OCS shipments are received, unloaded, counted, and verified quickly and accurately, matching all SKUs to manifests and getting new product onto the floor efficiently.
- Maintain precise inventory documentation and operational records to support AGCO compliance and smooth store operations.
- Actively monitor daily and weekly sales trends to adjust selling strategies, consistently aiming to maintain a $38–$40+ basket size on regular days and $28–$30 on slower days through effective upselling and awareness of customer patterns and city events.
- Lead by example through clear communication, professionalism, and strong work ethic, supporting staff with training, guidance, and consistent operational expectations.
- Dedicated to delivering an excellent, compliant customer experience, prioritizing education and responsible service.
- Strong problem-solving abilities with reliability, adaptability, and a commitment to maintaining high operational standards.
KEYHOLDER
VAPE100
08.2023 - 06.2024
- Managed accurate cash handling while supporting overall store operational integrity.
- Strengthened store safety and security by thoroughly and consistently following all opening and closing procedures.
- Executed inventory management tasks, including tracking stock levels and ensuring timely replenishment to maintain product availability.
- Increased sales by creating visually appealing merchandise displays and optimizing product placement across the sales floor.
- Resolved customer inquiries and concerns while building strong rapport, improving satisfaction and fostering long-term loyalty.
RECEPTIONIST
KOSTYNUIK & GREENSIDE LAWYERS
06.2022 - 05.2023
- Managed front desk operations, Handled multi-line phone system, directing calls and addressing inquiries promptly.
- Maintained appointment schedules and coordinated meetings for staff members.
- Performed administrative tasks, including data entry and filing, with high accuracy.
- Collaborated with various departments to ensure seamless communication and operations flow.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Key Holder
Fairweather
01.2019 - 02.2020
- Cashier assisting customers with sales and returns
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Responsible for ensuring cleanliness of change rooms
- Tasked with arranging returned merchandise to its original location
- In charge of receiving shipments and re-stocking
- Responsible for nightly closing of store including closing cash, paperwork, nightly deposits and cleanup
- In consistent contact with the district manager in order to report sales figures of our store as well as those in our immediate area
- Taught staff how to handle difficult situations with calm and professionalism
- Conducted department walk through to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
Poll Clerk
Elections Ontario
10.2019 - 10.2019
- Responsible for verifying if elector's name appears on the polling day list of electors
- Verified ID in order to determine voting eligibility
- Assisted voters with instructions on how to fill out ballots
- Removed voters that were deemed inadmissible or deceased
- Assisted the Deputy Returning Officer with removing name from list of electors
- Counted ballots and paperwork at the end of the day
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
Entertainment Performer
Canada's Wonderland
10.2018 - 10.2018
- Seasonal entertainment performer for Canada's Wonderland's Halloween Haunt
- Ensured adherence to safety protocols in order to ensure the safety of staff and patrons
- Won "Monster of The Night" award twice during the season, this award is given to those to go above and beyond and ensure that the patrons have an amazing time
Revision Assistant
Elections Canada
06.2018 - 06.2018
- Responsible for verifying if elector's name appears on the polling day list of electors
- Assisted voters with instructions on how to fill out ballots
- Removed voters that were deemed inadmissible or deceased
- Counted ballots and paperwork at the end of the day
Education
Google Certificate - Project Management
Coursera
Online 10.2025 - 12.2025
IMB Certificate - People & Soft Skills
Coursera
Online 10.2025 - 11.2025
CANNSELL Certificate - Standard Certification
CANNSELL
Online 06.2024 - 06.2024
Google Certificate - Digital Marketing & Ecommerce
Coursera
Online 11.2023 - 05.2024
Google Certificate - User Experience Design
Coursera
Online 10.2023 - 04.2024
High School Diploma -
Ursula Franklin/Monsignor Fraser College
Toronto, ON 09.2017 - 06.2018
Skills
- Strong sales mindset with effective Upselling, customer-focused service, and excellent Conflict resolution, Problem-solving, and multitasking abilities
- Strong knowledge of AGCO policies and ability to apply them consistently in daily operations
- Solid employee relations and ability to support and motivate a team
- Experienced in retail merchandising and effective product placement
- Fully confident in Opening/closing procedures and Accurate cash handling
Languages
English
Spanish
French
Certification
- CanSell Certified
Completed June 2024
Certification #: (2ced70-3128e9-71f66f40)
- Smart Serve Training Program
Completed February 2019
- Mental Health First Aid
Completed December 2018 (Seneca College King Campus)
Timeline
Google Certificate - Project Management
Coursera
10.2025 - 12.2025
IMB Certificate - People & Soft Skills
Coursera
10.2025 - 11.2025
CANNABIS DISPENSARY KEYHOLDER
ONE PLANT
06.2024 - Current
CANNSELL Certificate - Standard Certification
CANNSELL
06.2024 - 06.2024
Google Certificate - Digital Marketing & Ecommerce
Coursera
11.2023 - 05.2024
Google Certificate - User Experience Design
Coursera
10.2023 - 04.2024
KEYHOLDER
VAPE100
08.2023 - 06.2024
RECEPTIONIST
KOSTYNUIK & GREENSIDE LAWYERS
06.2022 - 05.2023
Poll Clerk
Elections Ontario
10.2019 - 10.2019
Key Holder
Fairweather
01.2019 - 02.2020
Entertainment Performer
Canada's Wonderland
10.2018 - 10.2018
Revision Assistant
Elections Canada
06.2018 - 06.2018
High School Diploma -
Ursula Franklin/Monsignor Fraser College
09.2017 - 06.2018