Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Sylvana Monge

Murrieta,CA

Summary

Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges and allows for the utilization of interpersonal skills, excellent time management, and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Quality Assurance Analyst

AAIMS
03.2024 - 03.2025
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Receiving Clerk

Wayfair.com
03.2025 - Current
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
  • Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
  • Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.

Customer Benefits Advisor

Unum
06.2023 - 10.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Maintained strong call control and quickly worked through scripts to address problems
  • Engaged actively with callers, confirming or clarifying information and diffusing anger
  • Updated customer accounts, addresses and contact information within call management databases
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Navigated through computer systems to review information and respond appropriately to callers
  • Received 100% audits.
  • Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
  • Streamlined benefits enrollment process for new hires, ensuring a smooth onboarding experience.
  • Educated employees on available benefits options, empowering them to make informed decisions about their coverage.

Call Center Representative

FoundEver
01.2023 - 03.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Maintained strong call control and quickly worked through scripts to address problems
  • Engaged actively with callers, confirming or clarifying information and diffusing anger
  • Updated customer accounts, addresses and contact information within call management databases
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Navigated through computer systems to review information and respond appropriately to callers.

Night Auditor

Peachtree Hospitality (Night Shift, Needed Days)
08.2022 - 01.2023
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
  • Ran end-of-day computer functions and closed out reports, submitting details to Hilton for review
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions
  • Performed balance procedures for hotel accounts and resolved discrepancies
  • Completed nightly updates to hotel rates and individual room charges
  • Assessed checklist on daily basis and planned shift accordingly.

Executive Secretary

Infiniti Health (Company Dissolved)
03.2021 - 04.2022
  • Managed director's calendar and prepared meeting agenda and materials
  • Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures
  • Facilitated internal communication by distributing information and scheduling presentations
  • Opened, sorted, and responded to routine correspondence on behalf of business leaders
  • Coordinated meeting and work schedules for staff teams and executives
  • Collected and analyzed information to produce concise reports
  • Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.

Warehouse Packer

Ross Distribution Center
02.2020 - 02.2021
  • Used pallet jacks to move items to and from warehouse locations
  • Worked additional hours and shifts to meet tight deadlines during peak periods
  • Marked and labeled containers with accurate shipping information to prevent delays
  • Assembled cartons, crates, and containers to prepare for shipping
  • Used tools, sprayers, and cleaning solutions to disinfect work areas
  • Picked and packed orders using pick sheets and RF scan guns for accuracy
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area
  • Kept work areas clean, neat, and organized for optimal productivity and worker safety
  • Read orders to obtain item numbers and located merchandise in bins or on shelves
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience
  • Packaged items with appropriate materials to prevent damage during shipping.

Busser/Server/Cashier

Pechanga Resort Casino
10.2018 - 06.2019
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions, and offered product advice
  • Worked closely with front-end staff to assist customers
  • Accepted cash and credit card payments, issued receipts, and provided change
  • Learned roles of other departments to provide coverage and keep store operational
  • Verified customer age requirement for alcohol or tobacco purchases
  • Answered customer questions and provided store information
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Line Cook

Glen Ivy Hot Springs (Seasonal)
06.2018 - 10.2018
  • Carried pans and trays of food to and from workstations, stove and refrigerator
  • Kept stations stocked and ready for use to maximize productivity
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware
  • Set up and performed initial prep work for soups, sauces, and salads
  • Retained consistent quality and high accuracy when preparing identical dishes every day
  • Washed and peeled ingredients to prepare for different meals and recipes
  • Prepped garnishes to reduce wait times during lunch and dinner rush.

Food Service Assistant

Lake Elsinore Unified School District
11.2017 - 10.2018
  • Followed guidelines for safe serving, appropriate temperatures, and proper presentation
  • Maintained tools, equipment, and surfaces in clean, neat, and working order
  • Performed work to top standards, proving best service for students, employees, and school visitors
  • Rang up orders on cash register to process cash, credit card and personal check payments
  • Prepared food according to recipe instructions to manage regular school meals
  • Monitored use of condiments, utensils, and beverages
  • Upheld correct procedures for preparing foods and storing leftovers
  • Operated industrial dishwasher to wash glassware and utensils
  • Organized and prepared ingredients for batch cooking
  • Adhered to safe and proper storage guidelines for incoming supplies.

Manager And Delivery Driver- Employee Coordinator

Dominos's Pizza
05.2013 - 05.2018
  • Vast inventory management, scheduling, ability to multitask in stressful situations, and resolve customer complaints, delivery service proficient, cash handling
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns
  • Developed organizational filing systems for correspondence, communications, records and reports
  • Reduced accidents in workplace by implementing safety policies and procedures
  • Established measures to promote diversity and drive equal access to opportunity and advancement
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.

Education

Bachelor's in management information systems -

Southern New Hampshire University
08.2024

Associate Of Business Administration -

Mt San Jacinto College
05.2023

Associate Of Arts -

Mt San Jacinto College
05.2023

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH
10-2025

Skills

  • Problem-Solving
  • Company Leadership
  • Verbal and Written Communication
  • Spreadsheet Creation
  • Video Conferencing Software
  • Data Research and Compilation
  • Inquiry Response
  • Customer Service
  • Bookkeeping and Basic Accounting
  • Executive Schedule Management
  • Critical Thinking
  • Organizational Skills
  • Deductive reasoning

Education

true

Timeline

Receiving Clerk

Wayfair.com
03.2025 - Current

Quality Assurance Analyst

AAIMS
03.2024 - 03.2025

Customer Benefits Advisor

Unum
06.2023 - 10.2023

Call Center Representative

FoundEver
01.2023 - 03.2023

Night Auditor

Peachtree Hospitality (Night Shift, Needed Days)
08.2022 - 01.2023

Executive Secretary

Infiniti Health (Company Dissolved)
03.2021 - 04.2022

Warehouse Packer

Ross Distribution Center
02.2020 - 02.2021

Busser/Server/Cashier

Pechanga Resort Casino
10.2018 - 06.2019

Line Cook

Glen Ivy Hot Springs (Seasonal)
06.2018 - 10.2018

Food Service Assistant

Lake Elsinore Unified School District
11.2017 - 10.2018

Manager And Delivery Driver- Employee Coordinator

Dominos's Pizza
05.2013 - 05.2018

Associate Of Business Administration -

Mt San Jacinto College

Associate Of Arts -

Mt San Jacinto College

Bachelor's in management information systems -

Southern New Hampshire University

Bachelor of Science - Human Resources Management

Southern New Hampshire University

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Sylvana Monge