Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvana Cazes Stapleton

Ottawa,ON

Summary

Highly motivated Bilingual Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. A TRIFT PROUD loyal customer to Value Village and supporter of non profit organizations.

Overview

49
49
years of professional experience

Work History

HR Administrator

Canada Post Corporation
10.2007 - 01.2024
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Reduced time spent on administrative tasks by automating key processes.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.

Dispatch Coordinator

Enbridge Gas Distribution
01.1984 - 08.2007
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.

Store Manager/Customer Care Representative

Merle Normand Cosmeticcs
01.1981 - 01.1984
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Store Manager /Customer Service Manager

Addition Elle
01.1975 - 01.1981
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

Qualification Course - Pipeline Inspectior

Algonquin College
Ottawa, ON
01.1986

High School Diploma -

Mont St Joseph
Ottawa, ON
1972

Skills

  • Customer Service
  • Highly motivated
  • Stockroom Management
  • Friendly and outgoing
  • Teamwork

Languages

French
Native or Bilingual
English
Full Professional

Timeline

HR Administrator

Canada Post Corporation
10.2007 - 01.2024

Dispatch Coordinator

Enbridge Gas Distribution
01.1984 - 08.2007

Store Manager/Customer Care Representative

Merle Normand Cosmeticcs
01.1981 - 01.1984

Store Manager /Customer Service Manager

Addition Elle
01.1975 - 01.1981

Qualification Course - Pipeline Inspectior

Algonquin College

High School Diploma -

Mont St Joseph

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Sylvana Cazes Stapleton