Summary
Overview
Work History
Education
Certification
Timeline
Generic

Sylvana Agraso

Ottawa

Summary

Customer-focused and team-oriented professional with strong organizational and interpersonal skills. Excels in roles requiring collaboration and a positive work environment. Quick learner who genuinely enjoys helping others. Thrives in growth-oriented workplaces and contributes positively to the team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

La Senza
11.2024 - Current
  • Keep our shelves well-stocked and organized by managing inventory and working closely with the purchasing team to ensure popular items were always available.
  • Offer thoughtful and helpful assistance to customers, especially when they need a bit of extra support or privacy.
  • Handle all transactions with care and accuracy, managing cash and payments flawlessly.

Hostess

Summerhayes
07.2023 - 12.2023
  • Helped guests feel welcome and valued by listening to their needs and quickly resolving any concerns, ensuring they had a great experience.
  • Thoughtfully managed seating arrangements and rotations to keep things running smoothly and ensure every guest was comfortable.
  • Provided attentive service by delivering orders, processing payments, and ensuring a smooth dining experience for our guests.
  • Shared knowledge of our menu, including drinks and special offers, to help guests discover new favorites.

Supervisor

Farm Boy
12.2019 - 08.2023
  • Used customer buying trends to help decide what products to stock, making sure we had exactly what people wanted, especially with changing seasons.
  • Helped keep daily operations running smoothly across different departments, making sure everything was efficient and organized.
  • Guided a team of 15 to keep the grocery department well-stocked and organized, ensuring a great variety of fresh products for our customers.
  • Learned the ropes in all store departments, including cashier, stepping in to help and train colleagues whenever needed to keep things running smoothly.

Education

Animation

Algonquin College
Ottawa, ON
04.2025

Certification

  • WHMIS
  • Smart Serve
  • First Aid
  • OHSA - Ontario Worker Health and Safety Awareness

Timeline

Customer Service Representative

La Senza
11.2024 - Current

Hostess

Summerhayes
07.2023 - 12.2023

Supervisor

Farm Boy
12.2019 - 08.2023

Animation

Algonquin College

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Sylvana Agraso