Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies & Volunteer
Timeline
Generic
SYLVAN PRICE

SYLVAN PRICE

North York,Canada

Summary

A meticulous Systems Analyst with over a decade of experience in identifying and rectifying inefficiencies within computer systems, consistently developing innovative solutions. I am recognized as an authority in swiftly recognizing IT shortcomings and delivering accurate reports to senior management to drive improvements. With a strong emphasis on teamwork, I approach projects with a collaborative mindset, fostering successful outcomes.

My expertise extends to a competent to high-level understanding of SEO and Social Media, allowing me to contribute effectively in these areas. I am known for my adept use of unconventional methods to tackle intricate problems, consistently delivering resolutions for complex challenges.

Driven by an unwavering commitment to the company's growth, I am dedicated to upholding the highest service standards. Currently, I am pursuing my MCSE certification and have plans to renew my CompTIA A+ certificates, underscoring my commitment to ongoing professional development.

Overview

18
18
years of professional experience

Work History

IT SYSTEM ANALYST

IERE
07.2012 - Current
  • Perform system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolves or escalates problem tickets to resolve user issues.
  • Researches and adopts new technologies to add value to existing offerings.
  • Consults with clients to develop and document website and mobile app requirements
  • Design Websites for clients using WordPress
  • Teach basic computer skills to computer illiterate individuals (Word, Excel, PowerPoint etc.)

WEB COORDINATOR (Part Time)

SBA
01.2016 - 12.2016
  • Built and manage club’s website that gave access to club's events
  • Developed website architecture and determined hardware and software requirements that made website more robust
  • Sourced, selected & organized information for inclusion & designed the appearance, layout & flow of website, making the website easier to browse
  • Created and optimize content website using variety of graphics, plugins, animation, and other software that made browsing experience better
  • Conducted tests and performed security and quality controls that tightened site's security
  • Researched and evaluated variety of interactive media software products that enhanced website's interaction

IT SYSTEM ANALYST

Pink Elephant Inc
01.2006 - 06.2012
  • Maintained current and thorough knowledge of all Pink’s IT systems and applications on ongoing basis that way errors, if any, were managed early
  • Ensured IT systems and their service levels were fully defined, efficiently meeting internal and external customer needs, thereby staying with Service Level Agreements (SLAs)
  • Researched and recommended new technologies and IT services (including upgrades and replacements) to improve efficiency; while demonstrating awareness of initial costs, ongoing costs, and benefits to Company
  • Followed SDLC (Software Development Life Cycle) process to design web portal/Document Repository that would sell for $25,000US per subscriber per year
  • Conducted research to remain current on technical and professional developments and business strategies affecting various departments of business
  • Developed and implemented ITIL processes that assisted managers in running their departments without issues
  • Created process-related documentation of technical and process workflows that made running departments and their connections to each other appear seamless
  • Built and maintained company's Windows SharePoint Services Intranet site
  • Developed and delivered training to Pink employees on new or changed systems, services, and processes
  • Applied technology to business issues to increase revenue, avoid cost, improve service and achieve desired goals
  • Performed cost-benefit analysis to determine ROI when recommending new purchases or upgrades
  • Demonstrated in-depth knowledge of business processes to ensure Information Systems act as enabler for success
  • Contributed to SWOT analyses, assisting department managers in identifying how to improve overall effectiveness of Information Systems used in their departments
  • Identified discrepancies between current systems and business needs that allowed company to make required changes
  • Liaised with programmers/developers and business entities to create systems, processes, and managed reports, as required
  • Provided technical analysis and solutions to business process issues
  • Ensured maintenance agreements with external suppliers were up-to-date and valid
  • Managed staff of 30 employees providing support for fortune 100 company
  • Developed process models for Incident, Problem, and Change Management including workflows, policies, procedures, roles, responsibilities, and management information
  • Implemented Incident, Problem, and Change Management processes within Fortune 100 company
  • Verified that Service Desk adhered to Service Level Agreements
  • Attended staff and client meetings and served as liaison to manage operations for account
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff

Education

CompTIA A+ Certification - Computer And Information Systems

Home Schooled
Toronto, ON
2018

Network Administration courses (Microsoft Server) -

Canadian College of Business, Science & Technology
Scarborough, ON
2018

Mobile App Development -

Cestar College of Business, Health And Technology
Toronto, ON
12.2014

Establishing and Managing IT Services According to ITIL Best Practices Certificate -

Pink Elephant
Burlington, ON
2005

ITIL Service Management Program -

Pink Elephant
Burlington, ON
2004

How to Implement ITIL: Integrating People & Tools with Processes -

Pink Elephant
Burlington, ON
2004

Managing the Changing IT Infrastructure According to ITIL Best Practices Certificate -

Pink Elephant
Burlington, ON
2004

ITIL Service Management Essentials Certificate -

Pink Elephant
Burlington, ON
2002

New Managers -

Schulich School of Business
Toronto, ON
2002

Project Management -

Schulich School of Business
Toronto, ON
2002

Microsoft Project Workshop – -

Schulich School of Business
Toronto, ON
2002

Associate of Applied Science - Computer Programming And Systems Analysis

Institute For Computer Studies
Toronto, ON

Skills

  • Process Improvement
  • Software Deployment
  • UX/UI Design
  • Staff Management
  • End-User Support
  • ITIL
  • MS Office Suite
  • Adobe Creative Suite
  • Information Security
  • Network Computer
  • Gather Project Requirements
  • User Requirements
  • Computer Hardware Knowledge
  • Train Users

Accomplishments

  • Strong background in ITIL processes, both design, and implementation
  • Used UX/UI Designer steps to create the “PinkATLAS” ITIL web portal/document repository that made the company $25,000 US per year per subscription
  • Achieved ITIL Service Management Essentials Certificate and finished the ITIL Service Management Program
  • Finished the New Managers I and Project Management at Schulich School of Business
  • Achieved PRINCE2 Foundation Certificate
  • Achieved Employee of the Year honors for dedication to work and company
  • Deployed 3 Apps to Apple App Store

Hobbies & Volunteer

Hobbies

  • Travelling
  • Sports (Playing & Watching)
  • Movies
  • Music (Listening & Creating)


Volunteer

  • Former radio host of Calypso Spectacular heard every Sunday on CHRY 105.5 FM Radio (Variety radio program with music, talk, comedy and issues of the day)


Timeline

WEB COORDINATOR (Part Time)

SBA
01.2016 - 12.2016

IT SYSTEM ANALYST

IERE
07.2012 - Current

IT SYSTEM ANALYST

Pink Elephant Inc
01.2006 - 06.2012

CompTIA A+ Certification - Computer And Information Systems

Home Schooled

Network Administration courses (Microsoft Server) -

Canadian College of Business, Science & Technology

Mobile App Development -

Cestar College of Business, Health And Technology

Establishing and Managing IT Services According to ITIL Best Practices Certificate -

Pink Elephant

ITIL Service Management Program -

Pink Elephant

How to Implement ITIL: Integrating People & Tools with Processes -

Pink Elephant

Managing the Changing IT Infrastructure According to ITIL Best Practices Certificate -

Pink Elephant

ITIL Service Management Essentials Certificate -

Pink Elephant

New Managers -

Schulich School of Business

Project Management -

Schulich School of Business

Microsoft Project Workshop – -

Schulich School of Business

Associate of Applied Science - Computer Programming And Systems Analysis

Institute For Computer Studies

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