Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sylvain Maltais

New Westminster,BC

Summary

Experienced working alongside various managements and administration professionals, experienced in maintaining and optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

Branch Supervisor

Metal Supermarkets
08.2011 - 01.2024
  • Improved branch efficiency by streamlining processes and implementing time-saving strategies.
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
  • Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
  • Enhanced operational efficiency through regular review of workflows, making adjustments as needed based on performance metrics.
  • Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Assigned job roles and oversaw performance.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

High School Diploma -

Polyvalente Jean-Dolbeau
Dolbeau-Mistassini, QC
06.1993

Skills

  • Quality Control wareness and implementation
  • Machinery training (band saws, shears, cranes)
  • Inventory Management and Purchasing
  • Various metal and alloy knowledge compliant with ASTM, ASME, ASE
  • Proficient use of forklift, side-loaders
  • EOD reports and invoicing reconciliations
  • Multitasking in a busy high-paced environment

Accomplishments

just before the pandemic hit, pre-2019 that is, and even through the bulk of it, Metal supermarkets Burnaby location was one of the top 3 busiest and highest grossing Metal Supermakets in operation (close to 93 world-wide then) for several years.

I am proud to know that I was at the helm of this operation during it's peak. Maximizing productivity outputs, making on-the-spot decision to reach a last minute target, maintaining the overall moral and ensure everyone showed up everyday knowing what workload we were facing, re-routing our delivery schedule on the fly when needed to ensure maximum efficiency and satisfaction, all the while watching our daily numbers achieve new heights monthly.


Timeline

Branch Supervisor

Metal Supermarkets
08.2011 - 01.2024

High School Diploma -

Polyvalente Jean-Dolbeau

Similar Profiles

CREATE PROFILE
Sylvain Maltais